Final Expense Agent

Cass Group Solutions; Karachi Division; On-site; PKR 558,000 - 837,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Sports and Entertainment

Job summary

Cass Group Solutions is seeking a Final Expense Agent for its Karachi-based outsourcing and offshoring team. This office-based role requires a night shift and involves engaging customers, explaining insurance options, and meeting daily targets.

Applicants should demonstrate strong communication, active listening, and the ability to use CRM systems and dialers. Training is provided in a performance-driven environment with opportunities for incentives and career growth.

Qualifications

• Strong verbal communication and active listening skills.

Responsibilities

• Engage prospects through assigned leads and conduct structured sales conversations.
• Explain final expense coverage, benefits, eligibility, and next steps accurately.
• Ask appropriate questions to identify customer needs and present relevant solutions.
• Maintain organized records of customer interactions, follow-ups, and outcomes.
• Meet daily and monthly activity, quality, and conversion targets.
• Follow approved scripts, compliance requirements, and customer service standards.
• Coordinate with supervisors and internal teams to resolve questions and complete applications.

Skills

Verbal communication

Active listening

Telephone manner

Explain insurance concepts

Lead qualification

Objection handling

Follow-up & closing

Sales scripts

CRM systems

Dialers

Data entry

Targets & records

Patience & empathy

Basic computer skills

Tools

CRM systems

Dialers

Job description

Job Description

Cass Group Solutions is seeking a Final Expense Agent for its Karachi-based outsourcing and offshoring team.

Key responsibilities:

• Engage prospective customers through assigned leads and conduct structured sales conversations.
• Explain final expense coverage, benefits, eligibility, and next steps accurately.
• Ask appropriate questions to identify customer needs and present relevant solutions.
• Maintain organized records of customer interactions, follow-ups, and outcomes.
• Meet daily and monthly activity, quality, and conversion targets.
• Follow approved scripts, compliance requirements, and customer service standards.
• Coordinate with supervisors and internal teams to resolve questions and complete applications.

The position is office-based in Karachi and requires a night shift.

Job Specification

• Strong verbal communication and active listening skills.
• Confident, courteous, and persuasive telephone manner.
• Ability to explain insurance concepts in simple, customer-friendly language.
• Lead qualification, objection handling, follow-up, and closing techniques.
• Comfort working with sales scripts, CRM systems, dialers, and routine data entry.
• Ability to manage targets, maintain accurate records, and prioritize follow-ups.
• Professional customer service approach with patience and empathy.
• Basic computer skills, dependable attendance, and willingness to work in a performance-driven office environment.

Job Rewards and Benefits

• Incentive Bonus,Leaves,Sports and Entertainment