Export Sales Operations Manager - TJ / 1898470

Recruit AI; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Iqbal Group of Companies in Lahore seeks an Export Sales Operations Manager to lead export sales operations and ensure documentation accuracy. You will coordinate with customs authorities, manage inquiries, and drive timely payment follow-ups.

The role requires 3+ years in export sales, leadership of a 10-person team, and proficiency with CRM and customs software to maintain records and streamline processes. Strong communication with customers and internal teams is essential.

Qualifications

• 3+ years of experience in export sales or export operations.
• Experience leading a team (about 10 people) in a fast-paced environment.
• Proficiency with export documentation, CRM systems, and customs software.

Responsibilities

• Lead and supervise a team of 10 in export sales operations and documentation processes.
• Ensure compliance with customs regulations and export documentation requirements.
• Oversee preparation, verification, and timely submission of export documents to authorities.
• Manage customer interactions, respond to inquiries, and follow up on payments.
• Utilize customs compliance software and CRM tools to maintain accurate records.
• Coordinate with internal departments and external stakeholders to resolve shipment issues.
• Monitor and improve sales operations processes to meet goals and satisfaction metrics.
• Train and mentor team members on export docs and operations procedures.
• Identify risks in the export process and propose corrective actions.
• Prepare reports on export activities, documentation status, and performance.

Skills

Leadership

Export documentation

CRM management

Customer liaison

Communication

Team management

Tools

CRM software

Customs compliance software

Job description

Our client Iqbal Group of Companies is looking for a Export Sales Operations Manager in Lahore

Iqbal Group of Companies is seeking an experienced Export Sales Operation Lead to oversee and manage the export sales operations efficiently. The ideal candidate will have at least three years of experience in export sales, with a strong understanding of export documentation, customs regulations, and sales operations management. This role requires leadership skills to effectively manage a team of 10 persons, driving productivity and ensuring smooth operational workflows. The Export Sales Operation Lead will act as a key contact for customers, handling inquiries and ensuring timely follow-up on payments and documentation processes.

The candidate must possess excellent communication skills to liaise with customers and internal departments, ensuring compliance with customs requirements and export regulations. Proficiency in CRM management and customs compliance software is essential to maintain accurate records and streamline export processes. The role demands an organized and detail-oriented professional capable of managing documentation, coordinating with customs authorities, and leading the sales operations team towards achieving company targets and operational excellence.

Responsibilities

• Lead and supervise a team of 10 in managing export sales operations and documentation processes.


• Ensure compliance with all relevant customs regulations and export documentation requirements.


• Oversee the preparation, verification, and timely submission of export documents to relevant authorities.


• Manage customer interactions by addressing inquiries, facilitating smooth communication, and following up on payments promptly.


• Utilize customs compliance software and CRM management tools to maintain accurate records and improve operational efficiency.


• Coordinate with internal departments and external stakeholders to resolve issues related to export shipments and documentation.


• Monitor and improve sales operations processes to achieve organizational goals and enhance customer satisfaction.


• Train and mentor team members to improve their knowledge of export documentation and sales operations procedures.


• Identify potential risks in the export process and recommend corrective actions to mitigate these risks.


• Prepare reports on export sales activities, documentation status, and team performance for senior management.