ER Operations & Patient Care Coordinator

Indus Hospital; Lahore; On-site; PKR 300,000 - 420,000; Full time

Job summary

Indus Hospital in Lahore is hiring for an ER Administrative role to facilitate patient registration, triage, and appointment booking in the emergency department.

You will coordinate with triage nurses, assist in ER admissions and transfers to IPD/ICU, guide patients on procedures, and liaise with doctors, diagnostics, pharmacy and billing teams. The position emphasizes patient service, infection control, and confidentiality in a high-stress environment.

Qualifications

• Bachelor's degree in health management or related field is preferred.
• Experience in emergency department administration is a plus.
• Strong communication and patient service skills.

Responsibilities

• Facilitate patient registration, waiting, triage, booking, and token issuance in ER.
• Ensure immediate MR numbers issuance and emergency case documentation.
• Coordinate with triage nurses for prompt patient processing.
• Assist in emergency admissions and transfers to IPD/ICU when required.
• Guide patients and attendants regarding ER procedures and policies.
• Provide timely updates to attendants on process flow per protocol.
• Assist elderly, critical, or special-needs patients within ER premises.
• Liaise with ER physicians, nursing staff, diagnostics, pharmacy and billing teams.
• Coordinate urgent investigations and smooth service delivery.
• Inform departments about critical cases and bed requirements.
• Support ambulance documentation and referrals.
• Receive and document patient/attendant complaints; escalate as needed.
• Maintain professional demeanor in high-stress situations and enforce infection control.

Education

Bachelor's in Health Management or related field

Job description

Indus Hospital in Lahore is hiring for an ER Administrative role to facilitate patient registration, triage, and appointment booking in the emergency department.

You will coordinate with triage nurses, assist in ER admissions and transfers to IPD/ICU, guide patients on procedures, and liaise with doctors, diagnostics, pharmacy and billing teams. The position emphasizes patient service, infection control, and confidentiality in a high-stress environment.