Endpoint IT Support Technician - On-Site Issue Resolver

Avery Dennison; Karachi Division; On-site; PKR 669,600 - 1,339,200; Full time

Job summary

Avery Dennison is seeking an IT Support Technician to provide endpoint computing and site infrastructure support at our Karachi operations.

You will follow ITIL processes, manage assets, and collaborate with service vendors to ensure continuity of service while delivering user-focused training.

The role requires 3+ years of IT experience, and a readiness to travel up to 20% regionally as needed.

Qualifications

• High School diploma or equivalent is required.
• Information Technology courses or certification(s) required.
• Bachelor’s degree in business or technology is preferred.
• 3+ years related IT support experience; 3-5 years installing software and updates; 3-5 years troubleshooting computer, server, network, and telecom systems.
• Familiarity with ITIL processes and Microsoft Office/Notes environments.
• Strong verbal and written communication in local language and English.

Responsibilities

• Provide end-user IT support for desktops, laptops, mobile devices, and printers.
• Manage lifecycle of endpoint devices and asset records.
• Adhere to IT policies, standards and SOX controls.
• Provide on-site on-call support per rotation.
• Follow ITIL processes for incidents, changes and problems.
• Collaborate with vendors and IT teams to ensure service continuity.
• Deliver training and assist in onboarding end users.

Skills

IT support

End-user support

ITIL

Customer service

English communication

Team player

Cross-functional collaboration

Education

High School diploma or equivalent

Information Technology courses or certifications

Bachelor’s degree in business or technology (optional)

Tools

Microsoft Office

Lotus Notes

Asset Management Tool

IT security basics

Job description

Avery Dennison is seeking an IT Support Technician to provide endpoint computing and site infrastructure support at our Karachi operations.

You will follow ITIL processes, manage assets, and collaborate with service vendors to ensure continuity of service while delivering user-focused training.

The role requires 3+ years of IT experience, and a readiness to travel up to 20% regionally as needed.