GTS Specialist (Executive/ Senior Executive)

Avery Dennison; Karachi Division; On-site; PKR 669,600 - 1,339,200; Full time

Job summary

Avery Dennison is seeking an IT Support Technician to provide endpoint computing and site infrastructure support at our Karachi operations.

You will follow ITIL processes, manage assets, and collaborate with service vendors to ensure continuity of service while delivering user-focused training.

The role requires 3+ years of IT experience, and a readiness to travel up to 20% regionally as needed.

Qualifications

• High School diploma or equivalent is required.
• Information Technology courses or certification(s) required.
• Bachelor’s degree in business or technology is preferred.
• 3+ years related IT support experience; 3-5 years installing software and updates; 3-5 years troubleshooting computer, server, network, and telecom systems.
• Familiarity with ITIL processes and Microsoft Office/Notes environments.
• Strong verbal and written communication in local language and English.

Responsibilities

• Provide end-user IT support for desktops, laptops, mobile devices, and printers.
• Manage lifecycle of endpoint devices and asset records.
• Adhere to IT policies, standards and SOX controls.
• Provide on-site on-call support per rotation.
• Follow ITIL processes for incidents, changes and problems.
• Collaborate with vendors and IT teams to ensure service continuity.
• Deliver training and assist in onboarding end users.

Skills

IT support

End-user support

ITIL

Customer service

English communication

Team player

Cross-functional collaboration

Education

High School diploma or equivalent

Information Technology courses or certifications

Bachelor’s degree in business or technology (optional)

Tools

Microsoft Office

Lotus Notes

Asset Management Tool

IT security basics

Job description

About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.

Primary Responsibilities

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
• Adhere and promote IT policies and standards
• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
• Comply to and execute SOX controls
• Take ownership of reported issues and seeing issue tickets through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Provide prompt and accurate feedback to customers
• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
• Maintain accurate IT equipment, software and license inventory in Asset Management Tool
• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
• Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
• Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one‑on‑one training, and onboarding
• Perform other duties as assigned

• High School diploma or equivalent required
• Information Technology courses or certification(s) required
• A Bachelor’s degree in business or technology field preferred
• 3+ years related experience; 3-5 years performing routine software installations and program updates; 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems
• Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software
• Basic understanding of ICT (information & communication technology) infrastructure
• Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English
• Flexible, initiative, self‑motivated and creative in finding solutions
• Team player combined with independent working
• Ability to interface with cross‑functional groups to define and execute overall requirements
• Experience working effectively with others and providing superior customer service
• Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions
• Takes initiative to complete critical tasks, especially in team settings with dependencies on other people
• Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
• Experience in a manufacturing environment highly valued
• ITIL (Information Technology Infrastructure Library) foundation training is an asset
• Ability to travel to support other sites when needed; estimated 20% travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.