E-Commerce Virtual Assistant

Fellow Friends Ltd; Islamabad; Remote; PKR 480,000 - 600,000; Full time

Benefits offered by this job

Incentive Bonus

Job summary

Fellow Friends Ltd is seeking an organized E-commerce Virtual Assistant to support the day-to-day operation of its online business. This remote role focuses on keeping product information accurate, moving customer inquiries, and routine store administration on track.

You will maintain listings across Amazon, Etsy, and Shopify; process orders; respond to customers; update records; and help deliver a reliable customer experience.

Qualifications

• Experience with e-commerce store administration and product listing workflows.
• Accurate data entry and attention to updating products, prices, inventory, and orders.
• Clear written communication and customer-focused enquiry handling.
• Ability to track orders, fulfilment, returns, refunds and escalation.
• Comfort with spreadsheets and online productivity tools for records and updates.
• Good organization, time management, and prioritization of routine tasks.
• Reliable follow-through and discretion with customer information; willingness to learn new store systems.

Responsibilities

• Maintain product listings, descriptions, pricing, images, and stock across Amazon, Etsy, Shopify.
• Process and monitor orders, update fulfilment records, flag delays or discrepancies.
• Respond to customer questions and assist with returns, refunds, and order issues.
• Update spreadsheets and records, check data accuracy, prepare routine status reports.
• Coordinate with team on inventory, product updates, and customer service follow-ups.
• Identify listing or workflow issues and suggest practical improvements to processes.

Skills

E-commerce admin

Data entry

Customer service

Order processing

Spreadsheets

Time management

Attention to detail

Multi-platform presence

Tools

Shopify

Amazon Seller Central

Etsy

Job description

Job Description

About the role

Fellow Friends Ltd is seeking an organized E-commerce Virtual Assistant to support the day-to-day operation of its online business. This role is work from home and focuses on keeping product information accurate, customer enquiries moving, and routine store administration on track. The successful candidate will follow established processes, communicate clearly with the team, and help deliver a reliable customer experience.

Responsibilities

• Maintain product listings, descriptions, pricing, images, and stock information across e-commerce platforms (Amazon, Etsy, Shopify).
• Process and monitor orders, update fulfilment records, and flag delays or discrepancies for prompt resolution.
• Respond to customer questions and assist with returns, refunds, and order issues in a professional manner.
• Update spreadsheets and operational records, check data for accuracy, and prepare routine status reports.
• Coordinate with relevant team members on inventory, product updates, and customer service follow-ups.
• Identify listing or workflow issues and suggest practical improvements to routine store processes.

This position is suitable for a dependable, detail-oriented assistant who can manage recurring tasks independently while escalating non-routine issues appropriately. The role is remote.

Job Specification

• Working familiarity with e-commerce store administration and product listing workflows.
• Accurate data entry and strong attention to detail when updating products, prices, inventory, and order records.
• Clear written communication and a courteous, customer-focused approach to handling enquiries.
• Ability to track orders and follow procedures for fulfilment, returns, refunds, and issue escalation.
• Comfortable using spreadsheets and common online productivity tools to maintain records and prepare updates.
• Good organization, time management, and ability to prioritize multiple routine tasks.
• Reliable follow-through, discretion with customer information, and willingness to learn new store systems.

Job Rewards and Benefits

Incentive Bonus