E-Commerce Support Specialist: Shopify & Logistics

Crewlogix Pvt Ltd; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

Crewlogix Pvt Ltd is seeking a Customer Service Representative to manage customer inquiries, provide product and service information, and resolve issues professionally. The ideal candidate will excel in communication, stay patient with customers, and handle inquiries with a positive attitude.

The role emphasizes hands-on Shopify-related tasks, order processing, and logistics coordination within an ecommerce context. Prior experience in customer support, call centers, or e-commerce is a plus.

Qualifications

• Experience with e-commerce customer support.
• Strong verbal and written communication abilities.
• Ability to work in a fast-paced environment.
• Familiarity with CRM/order management tools.

Responsibilities

• Manage customer inquiries and provide product/service information.
• Resolve customer issues professionally and efficiently.
• Handle Shopify order fulfillment and processing tasks.
• Coordinate with logistics for order shipping and delivery.

Skills

Shopify experience

Customer service

Communication skills

Call handling

WhatsApp handling

Social media management

Logistics coordination

Education

Matric or higher

Bachelor's degree

Tools

CRM software

Order management systems

Shopify admin

Job description

Crewlogix Pvt Ltd is seeking a Customer Service Representative to manage customer inquiries, provide product and service information, and resolve issues professionally. The ideal candidate will excel in communication, stay patient with customers, and handle inquiries with a positive attitude.

The role emphasizes hands-on Shopify-related tasks, order processing, and logistics coordination within an ecommerce context. Prior experience in customer support, call centers, or e-commerce is a plus.