Medical Receptionist - Pathology & Laboratory Medicine - South Karachi

Aga Khan University; Saddar Town; On-site; PKR 420,000 - 660,000; Full time

Job summary

Aga Khan University Hospital in South Karachi invites applications for the Medical Receptionist position in the Pathology & Laboratory Medicine department. The role involves patient registration, appointment scheduling, and handling inquiries in English and Urdu, with a focus on accuracy and service quality.

Ideal candidates have 1–2 years of receptionist experience, preferably with phlebotomy exposure, and a commitment to professional patient care in a hospital setting.

Qualifications

• 1-2 years of experience as a receptionist; phlebotomy experience is a plus.
• Excellent customer service skills and professional demeanor.
• Strong verbal and written communication in English and Urdu.

Responsibilities

• Register patients in the Laboratory Information System and collect required data.
• Handle cash and card transactions following Laboratory Reception policies.
• Inform patients about test requirements and provide guidance for sample collection.
• Distribute and file reports accurately; ensure correct linkage to patient records.
• Manage appointment scheduling for special tests after consulting the section supervisor.
• Support senior staff with any other duties as assigned.

Skills

Receptionist experience

English & Urdu communication

Job description

Job Description - Medical Receptionist - Pathology & Laboratory Medicine - South Karachi (2600048X)

Job Description

Medical Receptionist - Pathology & Laboratory Medicine - South Karachi - ( 2600048X )

Medical Receptionist - Pathology & Laboratory Medicine

Entity: Aga Khan University Hospital

Introduction

The Department of Pathology and Laboratory Medicine at The Aga Khan University is a leading academic and diagnostic center that supports patient care across Pakistan through its comprehensive laboratory services. The Aga Khan University Hospital (AKUH) Clinical Laboratory is accredited by the College of American Pathologists (CAP) and delivers high-quality diagnostic services through its main campus laboratory, a wide network of specimen collection units, and Stat laboratories.

The Department of Pathology and Laboratory Medicine comprises five major sections: Chemical Pathology, Hematology & Transfusion Medicine, Histopathology, Microbiology, and Molecular Pathology. The Histopathology section plays a critical role in disease diagnosis and patient management through accurate reporting and documentation.

AKU is an equal opportunity employer and is committed to safeguarding and promoting respectful relationships with and between all faculty, staff, trainees, volunteers, beneficiaries, and wider communities, including children and vulnerable adults. All employees are expected to share this commitment.

Responsibilities

You will be responsible to:

• Carry out patient registration in Laboratory Information System; check and process lab tests prescribed by doctors' by entering details pertaining to patient, the lab test to be undertaken and other required data into the computer to avoid any contractual problems
• Handle cash and credit transactions as and when required according to Laboratory Reception policy.
• Check and confirm test requirements with patience and give necessary verbal / written information / instructions so that the specimens are collected as per the lab test requirements.
• Willing to work in shifts as per assigned duty roster.
• Cross check patient' s name and L-number given on the receipt with the final report to avoid handing over of an incorrect report to the patient.
• Handle telephone enquiries regarding lab tests and take patient's appointments for special test after consultation with the section supervisor concerned /section in-charge according to Laboratory policy as and when required.
• Any other duty or responsibility assigned by the Senior.

Requirements

You should have:

• 1 -2 years of experience of being a receptionist or preferably also have experience as a phlebotomist for 2 to 3 years.
• Excellent Customers service skills.
• Have good verbal and written communication skills in English and Urdu.

Comprehensive employment reference checks will be conducted.