Domestic Customer Support Executive - Islamabad

Mindbridge; Islamabad; On-site; PKR 502,000 - 725,000; Full time

Benefits offered by this job

Market competitive salary

Medical Insurance

Leave Encashment

State-of-the-art infra

Employee engagement

No sales targets

Job summary

Mind bridge is hiring for a Domestic Customer Support Executive in Islamabad. The role involves handling customer queries, requests and complaints with tact, following established procedures, and delivering end-to-end service with ownership on every interaction.

Ideal candidates are fluent in Urdu, proficient with Microsoft Office, and possess strong communication and interpersonal skills to boost customer engagement and satisfaction.

Qualifications

• Proficient in Microsoft Office suite.
• Exceptional Urdu language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.

Responsibilities

• Handle queries, requests and complaints from customers tactfully.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.

Skills

Urdu language fluency

Strong communication

Interpersonal skills

Computer literacy

Phone etiquette

Tools

Microsoft Office

Job description

We are Pakistan's largest outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.

The Job

Domestic Customer Support Executive - Islamabad

Responsibilities

• Handle Queries, Requests and Complaints from customers tactfully.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualifications

• Proficient in Microsoft Office suite
• Exceptional Urdu language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.

What we offer:

• Market competitive salary package
• No sales or monthly targets
• Medical Insurance
• Leave Encashment
• State of the art infrastructure
• Employee engagement & appreciation programs

Please find the address of the office mentioned below for walk-in interviews:

Business Square, Rockville Building Plot # 67, Block A Gulberg Greens, Islamabad, 44000, Pakistan

https://maps.app.goo.gl/f56iWeSUQ9pMK94S9