Urdu-Speaking Customer Support Executive – Islamabad

Mindbridge; Islamabad; On-site; PKR 502,000 - 725,000; Full time

Benefits offered by this job

Market competitive salary

Medical Insurance

Leave Encashment

State-of-the-art infra

Employee engagement

No sales targets

Job summary

Mind bridge is hiring for a Domestic Customer Support Executive in Islamabad. The role involves handling customer queries, requests and complaints with tact, following established procedures, and delivering end-to-end service with ownership on every interaction.

Ideal candidates are fluent in Urdu, proficient with Microsoft Office, and possess strong communication and interpersonal skills to boost customer engagement and satisfaction.

Qualifications

• Proficient in Microsoft Office suite.
• Exceptional Urdu language fluency, computer literacy, phone etiquette, strong communication and interpersonal skills.

Responsibilities

• Handle queries, requests and complaints from customers tactfully.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.

Skills

Urdu language fluency

Strong communication

Interpersonal skills

Computer literacy

Phone etiquette

Tools

Microsoft Office

Job description

Mind bridge is hiring for a Domestic Customer Support Executive in Islamabad. The role involves handling customer queries, requests and complaints with tact, following established procedures, and delivering end-to-end service with ownership on every interaction.

Ideal candidates are fluent in Urdu, proficient with Microsoft Office, and possess strong communication and interpersonal skills to boost customer engagement and satisfaction.