Customer Support Executive - Domestic

ibex. Pakistan

Karachi Division

On-site

PKR 334,800 - 502,200

Full time

14 days+

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Job summary

ibex. Pakistan is seeking a Customer Support Executive to join its dynamic Operations department. The ideal candidate will excel in providing customer-centric solutions through effective communication and problem-solving skills. This role is perfect for those looking to build a career in customer experience within a leading organization, offering a full-time position with opportunities for growth.

Qualifications

Experience in customer support preferred.
Flexibility to work in shifts.
Ability to communicate technical information simply.

Responsibilities

Respond to customer inquiries and complaints professionally.
Maintain records of customer interactions and transactions.
Follow up on customers’ requests for First Contact Resolution.

Skills

Customer service focus

Problem-solving

Communication

Collaboration

Education

Intermediate or above

Tools

MS Office

Job description

Join to apply for the Customer Support Executive - Domestic role at ibex. Pakistan

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

Intermediate or above
Customer support and other job experience preferred
Must be flexible to work in shifts
Proficiency with MS Office (Particularly MS Excel and MS Word)
Collaborative mindset
Customer service focus
Hands-on-problem solving ability
The ability to communicate technical information in a simple manner

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

Responsibilities

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Seniority level