Director National & GMNC

DHL Express; Karachi Division; On-site; PKR 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Strong career support in an国际环境

Great culture and colleagues

Opportunities to work with Pakistan's

Ongoing professional and leadership

Multifarious benefit program

Job summary

DHL Express Pakistan is seeking a seasoned Commercial leader to drive national accounts and GMNC strategy, delivering revenue growth, profitability and market share. You will build high-level relationships with CEOs and senior executives, steering cross-country account plans aligned with regional priorities.

You will lead negotiations, pricing strategies and governance, collaborate with operations, pricing, finance, IT and regional teams, and mentor a national accounts team to sustain

Qualifications

• Bachelor's degree required; MBA or equivalent preferred.
• 10–15 years of B2B commercial leadership experience.
• Proven track record managing strategic customer portfolios.
• Experience leading large commercial or national/key account teams.
• Strong executive presence with CEOs and senior leaders.
• Experience managing local conglomerates and multinational clients.
• Strong commercial acumen in planning, negotiations, profitability.
• Excellent leadership, communication and stakeholder management.
• Experience in matrix organizations and cross-functional work.

Responsibilities

• Lead national accounts and GMNC commercial strategy for growth.
• Own growth, retention, and profitability of the portfolio.
• Develop strategic account plans aligned with priorities.
• Build relationships with CEOs and senior decision-makers.
• Lead executive customer engagement and business reviews.
• Lead major commercial negotiations and pricing discussions.
• Collaborate with operations, pricing, finance, IT, and regions.
• Governance: forecasting, pipeline, risk, portfolio performance.
• Represent DHL at executive engagements and industry events.

Skills

Strategic leadership

Key account management

Executive presence

Negotiation

Stakeholder management

Cross-functional collaboration

Contract negotiations

Business growth

B2B sales

Education

Bachelor's degree

MBA or equivalent

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

YOUR TASKS

• Lead the overall National Accounts and GMNC commercial strategy for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, profitability and market share expansion.
• Own the growth, retention and profitability of the National Accounts and GMNC portfolio, driving revenue, shipment, gross profit and share-of-wallet performance.
• Develop and execute strategic account plans aligned with country, regional and global priorities, identifying opportunities across industries, products, customer segments and international trade lanes.
• Build and maintain trusted relationships with CEOs, Managing Directors, Supply Chain Executives and other senior decision-makers within key customer organizations, positioning DHL as a strategic logistics and supply chain partner.
• Lead executive customer engagement, business reviews and strategic planning initiatives to strengthen customer loyalty and long-term partnerships.
• Lead major commercial negotiations, contract renewals and pricing discussions, ensuring commercially sustainable outcomes while protecting customer relationships.
• Develop industry-focused growth strategies and identify opportunities to expand DHL's presence within strategically important sectors.
• Lead the country-level management and governance of Global Multinational Customers, ensuring effective execution of regional and global account strategies within Pakistan.
• Provide leadership, coaching and direction to the National Accounts and GMNC team, creating a high-performance culture focused on customer centricity, accountability and commercial excellence.
• Drive customer retention, executive sponsorship and service recovery initiatives to ensure strategic customers receive differentiated service and support.
• Collaborate closely with Operations, Customer Service, Pricing, Finance, IT/Digital and regional/global stakeholders to deliver innovative customer-focused solutions.
• Establish strong commercial governance through forecasting, pipeline management, strategic account reviews, risk management and portfolio performance monitoring.
• Represent DHL Express at executive customer engagements, industry forums and commercial events.

YOUR PROFILE

• Bachelor's degree required. MBA or equivalent postgraduate qualification preferred.
• 10 - 15 years of commercial leadership experience within a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing or other complex solution-selling industries.
• Proven track record of managing strategic customer portfolios and delivering significant revenue growth and profitability improvement.
• Demonstrated experience leading large commercial, corporate sales, national account or key account management teams.
• Strong executive presence with the ability to engage, influence and negotiate with CEOs, Board Members and senior business leaders.
• Proven success managing large local conglomerates and multinational customer relationships.
• Strong commercial acumen with expertise in strategic planning, contract negotiations, customer retention and profitability management.
• Excellent leadership, communication, stakeholder management and influencing skills.
• Experience operating effectively within matrix organizations and cross-functional environments.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunities to work with some of Pakistan's largest local and multinational customers.
• Ongoing professional and leadership development.
• Multifarious benefit program.