Director National & GMNC

DHL; Karachi Division; Sur place; Confidential; Plein temps

Avantages offerts par ce poste

Career development

International environment

Top local & multinational customers

Leadership development

Benefits program

Résumé du poste

DHL Express Pakistan is seeking an senior commercial leader to own National Accounts and GMNC strategy. You will drive revenue growth, retention and profitability while engaging senior executives across top customers.

Lead cross-functional teams, negotiate strategic contracts, and expand DHL presence in key sectors. This role requires strong leadership, stakeholder management and an ability to operate in a matrix environment.

Qualifications

• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• 10-15 years of commercial leadership experience in B2B such as logistics, supply chain, transportation, technology, FMCG, manufacturing or other complex solution-selling industries.
• Proven track record of managing strategic customer portfolios and delivering revenue growth and profitability improvement.
• Demonstrated experience leading large commercial, corporate sales, national account or key account management teams.
• Strong executive presence to engage, influence and negotiate with CEOs, board members and senior leaders.
• Proven success managing large local conglomerates and multinational customer relationships.
• Strong commercial acumen in strategic planning, contract negotiations, retention and profitability management.
• Excellent leadership, communication, and stakeholder management skills.
• Experience operating within matrix and cross-functional environments.

Responsabilités

• Lead the overall National Accounts and GMNC commercial strategy for DHL Express Pakistan, delivering revenue growth, retention, profitability and market share expansion.
• Own growth, retention and profitability of National Accounts and GMNC portfolio, driving revenue, shipments and gross profit.
• Develop and execute strategic account plans aligned with regional and global priorities.
• Build and maintain relationships with CEOs and senior decision-makers in key customers.
• Lead executive customer engagements, business reviews and strategic planning to strengthen loyalty.
• Lead major negotiations, renewals and pricing discussions safeguarding relationships.
• Develop industry-focused growth strategies to expand DHL presence in key sectors.
• Governance of Global Multinational Customers at country level with regional/global alignment.
• Provide leadership and coaching to National Accounts and GMNC team to promote a high-performance culture.
• Drive retention and service recovery initiatives for strategic customers.
• Collaborate with Operations, Pricing, Finance, IT/Digital and stakeholders to deliver customer-centric solutions.
• Establish governance through forecasting, pipeline reviews and portfolio monitoring.
• Represent DHL Express at executive engagements, industry forums and events.

Connaissances

Strategic leadership

Executive engagement

Contract negotiations

Customer relationship management

B2B sales

Cross-functional collaboration

Stakeholder management

Communication

Formation

Bachelor's degree

MBA preferred

Description du poste

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Lead the overall National Accounts and GMNC commercial strategy for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, profitability and market share expansion.
• Own the growth, retention and profitability of the National Accounts and GMNC portfolio, driving revenue, shipment, gross profit and share-of-wallet performance.
• Develop and execute strategic account plans aligned with country, regional and global priorities, identifying opportunities across industries, products, customer segments and international trade lanes.
• Build and maintain trusted relationships with CEOs, Managing Directors, Supply Chain Executives and other senior decision-makers within key customer organizations, positioning DHL as a strategic logistics and supply chain partner.
• Lead executive customer engagement, business reviews and strategic planning initiatives to strengthen customer loyalty and long-term partnerships.
• Lead major commercial negotiations, contract renewals and pricing discussions, ensuring commercially sustainable outcomes while protecting customer relationships.
• Develop industry-focused growth strategies and identify opportunities to expand DHL's presence within strategically important sectors.
• Lead the country-level management and governance of Global Multinational Customers, ensuring effective execution of regional and global account strategies within Pakistan.
• Provide leadership, coaching and direction to the National Accounts and GMNC team, creating a high-performance culture focused on customer centricity, accountability and commercial excellence.
• Drive customer retention, executive sponsorship and service recovery initiatives to ensure strategic customers receive differentiated service and support.
• Collaborate closely with Operations, Customer Service, Pricing, Finance, IT/Digital and regional/global stakeholders to deliver innovative customer-focused solutions.
• Establish strong commercial governance through forecasting, pipeline management, strategic account reviews, risk management and portfolio performance monitoring.
• Represent DHL Express at executive customer engagements, industry forums and commercial events.

YOUR PROFILE

• Bachelor's degree required. MBA or equivalent postgraduate qualification preferred.
• 10 - 15 years of commercial leadership experience within a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing or other complex solution-selling industries.
• Proven track record of managing strategic customer portfolios and delivering significant revenue growth and profitability improvement.
• Demonstrated experience leading large commercial, corporate sales, national account or key account management teams.
• Strong executive presence with the ability to engage, influence and negotiate with CEOs, Board Members and senior business leaders.
• Proven success managing large local conglomerates and multinational customer relationships.
• Strong commercial acumen with expertise in strategic planning, contract negotiations, customer retention and profitability management.
• Excellent leadership, communication, stakeholder management and influencing skills.
• Experience operating effectively within matrix organizations and cross-functional environments.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunities to work with some of Pakistan's largest local and multinational customers.
• Ongoing professional and leadership development.
• Multifarious benefit program.