Desktop & Systems Support Specialist - Windows, Mac & Security

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

Lahore

On-site

PKR 600,000 - 1,000,000

Full time

14 days+

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Job summary

ICE Consulting is seeking a Desktop Technician/Junior Systems Administrator to join our Lahore office. You will support over 700 users, diagnose hardware and software issues, and maintain secure, stable IT environments across Windows and macOS platforms.

You will manage inventory, assist with Office 365 and Gmail hosted services, implement MFA/SSO solutions, and work with MDM tools like Workspace ONE or Mas360 to secure mobile devices. Strong documentation skills are essential.

Qualifications

4+ years hands-on desktop/support experience.
Bachelor's degree in Computer Science or related field.
Proficient in supporting MacBook systems.
Strong knowledge of Windows 7 and newer versions.
Experience with mobile device support.
Background in desktop support and customer service.
Familiarity with MDM solutions (Workspace ONE, Mas360).
Experience with SSO and MFA tools (Okta, OneLogin).
Proficient with Windows Server 2008+.
Experience with Gmail and Office 365 hosted services.
Knowledge of Symantec and ESET Antivirus.
Experience with printing services and management.
Familiarity with GPOs.
Experience with VERITAS Backup Exec.
Knowledge of hosted VoIP providers (RingCentral, Vonage).
Ability to produce clear, concise documentation.

Responsibilities

Establish, diagnose, repair, maintain, and upgrade hardware and computer systems.
Provide tech support for client networks and robust network security.
Communicate with colleagues by phone, email and in person.
Maintain software and equipment inventories.
Educate employees on best practices for computer usage and maintenance.