Desktop Engineer

Sundaram Finance Limited; Zhob; On-site; PKR 480,000 - 720,000; Full time

Job summary

Sundaram Finance Limited is seeking a capable IT Helpdesk Associate to support end-users across hardware, software and networking environments in Pakistan. You will guide users through installations, diagnose issues with targeted questions and provide step-by-step solutions.

You'll log technical problems, escalate unresolved issues, and follow up to ensure systems are functional. Travel and after-hours work may be required to meet client needs.

Qualifications

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Help create technical documentation and manuals

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until you resolve an issue
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals

Skills

Interpersonal skills

Communication skills

Job description

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Ability to travel and work after hours when necessary.

Excellent interpersonal skills.

Good written and verbal communication skills.

Help create technical documentation and manuals