Helpdesk Officer

Liaquat National Hospital; Karachi Division; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Liaquat National Hospital is seeking an experienced IT Helpdesk Technician to join its support team in Karachi. You will respond to calls and emails, provide first-level support for operating systems, and resolve application-level issues.

You will also create, update and monitor service requests, prioritize and assign tickets, and coordinate with support engineers to ensure timely resolution. The ideal candidate has a CS/IT degree, 3–4 years of related experience, excellent written and verbal

Qualifications

• Bachelor’s degree in CS/IT or equivalent.
• 3–4 years of related experience.
• Strong oral and written communication skills.
• Ability to handle multiple requests concurrently.

Responsibilities

• Respond to calls and emails from users regarding system/PC/connectivity issues.
• Provide first-level support for common operating systems and solve application-level problems.
• Create, update and monitor all service requests (tickets) as per helpdesk SOP.
• Prioritize and assign complaints to support engineers, coordinate with the support teams, and document all service requests.
• Track and update the status of the user complaints and service requests.
• Reports frequently occurring issues to the supervisor.
• Obtain regular feedback from users on the quality of support services.

Skills

Ticketing

IT support

Customer service

Education

Bachelor’s in CS/IT

Job description

• Respond to calls and emails from users regarding system/PC/connectivity issues and problems.
• Provide first-level support for common operating systems and solve application-level problems.
• Create, update and monitor all service requests (tickets) as per helpdesk SOP.
• Prioritize and assign complaints to support engineers, coordinate with the support teams, and document all service requests.
• Track and update the status of the user complaints and service requests.
• Reports frequently occurring issues to the supervisor.
• Obtain regular feedback from users on the quality of support services.

Qualifications and Experience:

• Bachelor’s Degree preferably in CS/IT or equivalent, with 3 to 4 years of related experience
• Strong oral and written communication skills.
• Customer orientation and a problem-solver
• Capability of handling multiple requests concurrently