Deputy Practice Manager

ACCA Careers; Lahore; On-site; PKR 1,674,000 - 2,790,000; Full time

Job summary

ACCA Careers is seeking an experienced Deputy Practice Manager to oversee day-to-day operations across client engagements in Lahore. This on-site role requires a proactive leader who can drive workflow, enhance service quality, and support continuous operational improvement.

You will allocate work, monitor progress, coordinate onboarding, mentor staff, assist with recruitment, ensure policy compliance, and prepare performance reports.

Qualifications

• Experience in practice management or operations leadership in a professional services environment.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with workflow or practice management software is an advantage.

Responsibilities

• Oversee daily operations and workflow across client engagements.
• Allocate work, monitor progress, and ensure timely service delivery.
• Identify process improvements and enhance operational efficiency.
• Coordinate client onboarding and ensure excellent client service.
• Lead, support, and develop team members while managing workloads.
• Assist with recruitment, onboarding, and performance management.
• Ensure compliance with company policies, procedures, and quality standards.
• Monitor operational performance, prepare reports, and support billing and administration.
• Maintain workflow systems and support process improvements, automation, and new business initiatives.

Skills

Leadership

Operations management

Client service

Team development

Tools

Workflow management software

Job description

Our client, a growing professional services firm, is seeking an experienced and proactive Deputy Practice Manager to oversee day-to-day operations, ensure efficient workflow, maintain high-quality client service, and support continuous operational improvement. This role is ideal for a results-driven professional who enjoys leading teams and improving business performance.

Key Responsibilities

• Oversee daily operations and workflow across client engagements.
• Allocate work, monitor progress, and ensure timely service delivery.
• Identify process improvements and enhance operational efficiency.
• Coordinate client onboarding and ensure excellent client service.
• Lead, support, and develop team members while managing workloads and productivity.
• Assist with recruitment, onboarding, and performance management.
• Ensure compliance with company policies, procedures, and quality standards.
• Monitor operational performance, prepare reports, and support billing and administration.
• Maintain workflow systems and support process improvements, automation, and new business initiatives.

Skills & Experience

• Previous experience in practice management, operations management, or a similar leadership role within a professional services environment.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with workflow or practice management software is an advantage.

Personal Attributes

• Highly organized, proactive, and detail-oriented.
• Strong sense of ownership and accountability.
• Excellent interpersonal and client relationship skills.
• Adaptable, dependable, and committed to continuous improvement.

Employment Type: Full-Time

Location: DHA Phase 6 Lahore (On-Site)