Delivery Manager Customer Onboarding

HBL People; Pakistan; On-site; PKR 3,000,000 - 5,000,000; Full time

Job summary

HBL People is seeking an experienced Delivery/PMO professional to lead core banking transformation efforts. The role involves planning, coordinating across multiple teams, and ensuring milestone delivery with strong governance and risk controls.

The incumbents will collaborate with engineering, EA, infrastructure, and operations teams to deliver onboarding improvements across retail, SME, corporate, and digital channels, while driving digitization, STP, and a single customer view architecture.

Qualifications

• Bachelor's degree in Computer Science or related field.
• PMP or Delivery Management certification desirable.
• 7+ years in Banking/PM/Technology leadership in a leading bank or financial institution.

Responsibilities

• Develop a comprehensive plan / WBS for the assigned delivery bucket with timelines and milestones in coordination with leads.
• Coordinate with teams and stakeholders to align with project objectives.
• Establish communication channels and protocols to facilitate collaboration.
• Understand technical aspects of core banking transformation and assist stakeholders in milestones.
• Collaborate with Engineering, EA, Infrastructure & Operations, TCoE, DCoE and align to requirements for successful delivery of milestones.
• Implement and oversee processes to assess delivery milestones; ensure deliverables meet stakeholder expectations and standards.
• Conduct regular reviews and audits to identify areas for improvement.
• Analyze and redesign end-to-end customer onboarding journeys across Retail, SME, Corporate, Digital Banking Channels; support onboarding capabilities within the new platform.
• Define future-state onboarding, account opening and customer maintenance processes; identify digitization, automation and STP opportunities.
• Support the implementation of a single customer view and CIF architecture; identify risks and mitigation strategies.
• Track changes with change management; coordinate with Temenos and implementation partners; monitor vendor performance and resolve disputes.
• Understand organization hierarchy; engage stakeholders; manage expectations and provide progress updates.
• Monitor vendor performance and adherence to contractual agreements; facilitate communication with vendors via IT VM.

Skills

Project Management

Stakeholder Management

Change Management

Vendor Management

Risk Assessment

Education

Bachelor's degree in Computer Science

PMP or Delivery Management Certification

Tools

Temenos

Job description

• Develop a comprehensive plan / WBS for assigned delivery bucket, outlining tasks, timelines, and milestones. This must be done in coordination with respective leads.
• Coordinate with various teams and stakeholders to ensure alignment with project objectives.
• Establish communication channels and protocols to facilitate collaboration.

Technical Oversight

• Understand technical aspects of the core banking transformation domain and assist / facilitate stakeholders in achieving respective milestones.
• Collaborate with Technical teams (Engineering, EA, Infrastructure & Operations, TCoE, DCoE) and align to understand the requirements & work closely for successful delivery of milestones.

Delivery Status Assessment

• Implement and oversee processes to assess delivery milestone.
• Ensure that deliverables meet, in line with the stakeholders’ expectations and program delivery standards.
• Conduct regular reviews and audits to identify areas for improvement.

Customer Onboarding Transformation

• Analyze and redesign end-to-end customer onboarding journeys across:
  • Retail Banking
  • SME Banking
  • Corporate Banking
  • Digital Banking Channels
• Support the implementation of customer onboarding capabilities within the new core banking platform.
• Define future-state onboarding, account opening, and customer maintenance processes.
• Identify opportunities for digitization, automation, and straight-through processing (STP).
• Support the implementation of a single customer view and Customer Information File (CIF) architecture.
• Identify potential risks and issues related to respective delivery bucket.
• Develop risk mitigation strategies and contingency plans.
• Regularly assess and update risk assessments throughout the project.

Stakeholder Management

• Understand organization hierarchy and team structure to
• Engage and communicate effectively with stakeholders at all levels.
• Manage expectations and provide regular updates on project progress.
• Address concerns and issues raised by stakeholders in a timely manner.

Change Management

• Track all incoming changes to respective delivery bucket. This may include change in milestone timelines, change in delivery scope etc. Refer to change management process for further details.
• Challenge & Assess The Change – Question the change, as to why it is raised and if it is necessary assess the impact and provide visibility to Core Management team.
• Coordinate with Temenos / Designated implementation partner at all levels.
• Monitor vendor performance and adherence to contractual agreements.
• Resolve any issues or disputes with vendors in a timely manner.
• Facilitate communication, as needed, with other vendors, via IT VM.

Qualifications

• Bachelors, Computer science or a qualitative subject.
• PMP or a Project / Delivery Management Certification desirable.
• An overall 7+ years of increasing experience in Banking, Project Management, Technology Management in a leading bank or financial institution.

Job Info

• Job Identification 29555
• Posting Date 09/18/2026, 06:36 AM
• Apply Before 10/03/2026, 06:55 AM
• Degree Level Bachelor Honours (16 years)
• Locations Habib Bank Plaza, Karachi, Sindh, PK