Data Migration Specialist MS Excel Expert

RepairDesk; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Health Insurance (IPD)

Provident Fund

Paid Leaves (Casual, Medical & Annual)

Maternity & Paternity Benefits

Job summary

RepairDesk is seeking a proactive Customer Support Specialist in Lahore to serve as the first point of contact for customers via chat, calls, and emails. You will diagnose basic technical issues, escalate complex cases, and ensure timely, effective communication to maintain satisfaction.

Leverage JIRA and ZOHO for ticket tracking, manage data migration tasks when needed, and uphold strong documentation and process understanding to deliver client-focused solutions.

Qualifications

• Bachelor’s Degree (CS/SE/IT), preferably technical.
• Experience in a similar role with similar responsibilities.
• Strong understanding of MS Excel.
• Strong understanding of data conversion work processes and deliverables.
• Comprehensive analytical skills and the ability to formulate client-specific solutions.
• Experience in migrating/converting data.
• Strong test documentation, management, execution and reporting skills.
• Strong ability to understand business processes and logic.

Responsibilities

• Serve as the first point of contact for customers via chat, calls, and emails.
• Diagnose and resolve basic technical issues and escalate complex problems when needed.
• Maintain prompt and clear communication to ensure customer satisfaction.
• Use JIRA and ZOHO to track tickets and manage issue resolution.
• Multitask across multiple communication channels while delivering high-quality support.

Skills

Analytical skills

Data conversion

Client-specific solutions

Test documentation

Business process understanding

Education

Bachelor's Degree in CS/SE/IT

Tools

JIRA

ZOHO

Job description

Job Description

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

You will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.

You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently. Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.

Requirements

• Bachelor’s Degree (CS/SE/IT), preferably in a technical discipline
• Experience within a similar role with similar responsibilities
• Strong understanding of MS Excel.
• Strong understanding of data conversion work processes and deliverables
• Comprehensive analytical skills and the ability to formulate client-specific solutions.
• Experience in migrating/converting data
• Strong test documentation, management, execution and reporting skills.
• Strong ability to understand business processes and logic.

Benefits

• Health Insurance (IPD)- Self, Spouse & Children
• Maternity & Paternity Benefits
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)