Data-Driven Strategic Workforce Management Lead

Premier NX; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Market-competitive salary

Career growth opportunities

Medical coverage (IPD)

Life insurance

Paid leaves

Employee engagement initiatives

Job summary

Premier NX in Lahore is seeking a Workforce Management Lead to oversee forecasting and operational efficiency. This role involves partnering with various teams to drive workforce optimization and ensure productivity.

The ideal candidate will have 5–8 years of experience in Workforce Management with proven skills in analytics, team leadership, and process improvements. A competitive salary and various employee benefits are offered.

Qualifications

• 5–8 years of experience in Workforce Management, with 2–3 years in a leadership role.
• Experience in BPO, contact center, or technology-enabled environments.
• Ability to lead and develop teams while driving performance.

Responsibilities

• Lead and manage the Workforce Management function.
• Drive workforce optimization strategies.
• Partner with teams to align workforce plans with business objectives.

Skills

Workforce Management

Data Analytics

Forecasting

Capacity Planning

Leadership

Analytical Skills

Education

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Tools

WFM platforms

Reporting tools

Job description

Premier NX in Lahore is seeking a Workforce Management Lead to oversee forecasting and operational efficiency. This role involves partnering with various teams to drive workforce optimization and ensure productivity.

The ideal candidate will have 5–8 years of experience in Workforce Management with proven skills in analytics, team leadership, and process improvements. A competitive salary and various employee benefits are offered.