Data Dialer VoIP Specialist

Translation Empire; Saddar; On-site; PKR 720,000 - 1,080,000; Full time

Job summary

Translation Empire is seeking a Data Dialer & VOIP (Admin) Specialist to join our team and support VOIP and dialer systems. You will manage VOIP infrastructure, campaigns, and ViciDial configurations, troubleshoot issues, and collaborate with IT and operations.

The role requires 6–12 months of hands-on VOIP or data dialer support experience, strong troubleshooting, and excellent communication skills. Work is office-based with a focus on reliability and efficiency.

Qualifications

• 6–12 months of hands-on VOIP or data dialer support experience.
• Familiar with VOIP tech such as Asterisk or ViciDial administration.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Attention to detail and ability to manage multiple tasks.
• Willingness to learn new systems as the company grows.

Responsibilities

• Provide daily VOIP support and troubleshooting, addressing user queries and service interruptions.
• Monitor VOIP infrastructure to ensure uptime and reliability.
• Administer and optimize data dialer systems, including campaigns and lists.
• Manage ViciDial settings, users, campaigns, and configurations.
• Resolve VOIP and network issues quickly to minimize disruption.
• Perform routine maintenance, updates, and patches for security.
• Document issues and resolutions with detailed logs.
• Analyze dialer performance to improve campaigns and efficiency.
• Collaborate with IT, operations, and management for integration.
• Provide training and support to internal users on VOIP and dialer tools.
• Implement best practices for scalable VOIP and dialer management.

Skills

VOIP support

Troubleshooting

Communication skills

Attention to detail

Multitasking

Willingness to learn

Tools

Asterisk

FreePBX

ViciDial

Networking basics

Job description

Translation Empire is seeking a motivated and detail-oriented Data Dialer & VOIP (Admin) Specialist to join our dynamic team and provide essential VOIP and Dialer system support. This role focuses on managing and maintaining our VOIP infrastructure and data dialer systems, ensuring seamless communication operations, and troubleshooting technical issues as they arise.

Key Responsibilities:

• Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions.
• Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability.
• Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency.
• Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations.
• Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions.
• Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date.
• Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates.
• Analyze dialer performance reports to support campaign optimization and improve call center efficiency.
• Collaborate with internal teams (IT, operations, management) to ensure seamless integration of VOIP systems with other business tools.
• Provide training and support to internal users on the effective use of VOIP and dialer systems.
• Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency.

Qualification and Experience:

• 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role).
• Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.
• Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
• Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members.
• High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.
• Willingness to learn and adapt to new systems and technologies as the company grow

• Basic experience with VOIP platforms such as Asterisk, FreePBX, or similar systems.
• Knowledge of networking concepts, including IP addressing, firewalls, and routing.
• Familiarity with CRM and dialer systems, particularly ViciDial.

Work mode:

Work from Office.

Location:

Sector F Dha 1 Rwp

Salary:

Market Competitive.