Data Dialer VoIP Specialist

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 350,000 - 520,000; Full time

Job summary

A progressive translation services company is seeking a motivated Data Dialer & VOIP (Admin) Specialist to manage and maintain VOIP infrastructure and data dialer systems. The ideal candidate should have 6-12 months of experience supporting VOIP systems, strong troubleshooting skills, and excellent communication capabilities. This role requires handling daily VOIP support, monitoring system performance, and optimizing dialer efficiency. Applicants must be ready to work from the office in Rawalpindi Cantonment.

Qualifications

• 6-12 months of experience supporting VOIP systems or data dialers.
• Basic understanding of Asterisk servers and ViciDial administration.
• Ability to explain technical issues clearly.
• Excellent verbal and written communication.
• Attention to detail and ability to multitask under pressure.
• Willingness to learn and adapt as the company grows.
• Familiarity with networking concepts (IP addressing, firewalls, routing).
• Knowledge of CRM and dialer systems, especially ViciDial.

Responsibilities

• Provide daily VOIP support and troubleshooting.
• Monitor and maintain VOIP infrastructure for reliability.
• Administer and optimize data dialer systems.
• Manage ViciDial settings including users, campaigns, configurations.
• Identify and resolve VOIP and network issues quickly.
• Perform routine maintenance, updates and patches for security.
• Track and document issues with logs of changes.
• Analyze dialer performance reports to improve call center efficiency.
• Collaborate with IT, operations and management to integrate VOIP with tools.
• Provide training and support to internal users on VOIP and dialer systems.
• Implement best practices for scalable VOIP and dialer management.

Skills

Troubleshooting and problem-solving

Communication skills

Attention to detail

Basic understanding of VOIP technologies

Organizational skills

Problem solving

Networking concepts

Tools

Asterisk

ViciDial

FreePBX

Job description

Overview

Translation Empire is seeking a motivated and detail-oriented Data Dialer & VOIP (Admin) Specialist to join our dynamic team and provide essential VOIP and Dialer system support. This role focuses on managing and maintaining our VOIP infrastructure and data dialer systems, ensuring seamless communication operations, and troubleshooting technical issues as they arise.

Responsibilities

• Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions.
• Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability.
• Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency.
• Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations.
• Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions.
• Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date.
• Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates.
• Analyze dialer performance reports to support campaign optimization and improve call center efficiency.
• Collaborate with internal teams (IT, operations, management) to ensure seamless integration of VOIP systems with other business tools.
• Provide training and support to internal users on the effective use of VOIP and dialer systems.
• Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency.

Qualifications and Experience

• 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role).
• Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.
• Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
• Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members.
• High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.
• Willingness to learn and adapt to new systems and technologies as the company grow
• Basic experience with VOIP platforms such as Asterisk, FreePBX, or similar systems.
• Knowledge of networking concepts, including IP addressing, firewalls, and routing.
• Familiarity with CRM and dialer systems, particularly ViciDial.

Work mode

Work from Office.

Location

Sector F Dha 1 Rwp

Salary

Market Competitive.