Manager - Voicelink Solutions

Taraki; Lahore; On-site; PKR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional development opportunities

Career growth

Supportive work environment

Paid leave and company benefits

Job summary

Voicelink Solutions is seeking a proactive Manager to oversee daily operations in Lahore. You will be responsible for leading team performance and ensuring the delivery of high-quality customer service.

The ideal candidate will possess strong leadership, communication, and problem-solving skills, as well as the ability to motivate teams and improve processes.

Qualifications

• 3–5 years of management or supervisory experience.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to analyze data, solve problems, and make informed decisions.
• Experience in customer service, BPO, or telecommunications is an advantage.

Responsibilities

• Manage and supervise daily business operations to ensure efficiency.
• Lead, coach, and mentor team members to achieve performance goals.
• Monitor key performance indicators and implement improvement strategies.
• Conduct regular performance evaluations and provide feedback.
• Resolve customer escalations and operational issues efficiently.
• Collaborate with senior leadership to develop business strategies.
• Prepare operational reports and present performance updates.

Skills

Leadership and team management

Strategic planning

Decision-making

Conflict resolution

Customer relationship management

Performance management

Communication and presentation skills

Problem-solving and analytical think

Time management

Adaptability and multitasking

Education

Bachelor's degree in Business Administration, Management, or a related field

Tools

Microsoft Office

Business management software

Job description

Our client Voicelink Solutions is hiring a Manager in Lahore.

VoiceLink Solution is seeking a proactive and results-driven Manager to oversee daily operations, lead team performance, and ensure the delivery of high-quality customer service. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with the ability to motivate teams, improve processes, and achieve organizational goals.

Key Responsibilities

• Manage and supervise daily business operations to ensure efficiency and productivity.
• Lead, coach, and mentor team members to achieve individual and team performance goals.
• Monitor key performance indicators (KPIs) and implement strategies to improve results.
• Develop work schedules, assign tasks, and ensure timely completion of projects.
• Conduct regular performance evaluations and provide constructive feedback.
• Resolve customer escalations and operational issues professionally and efficiently.
• Collaborate with senior leadership to develop and implement business strategies.
• Ensure compliance with company policies, procedures, and quality standards.
• Prepare operational reports and present performance updates to management.
• Identify opportunities for process improvement and implement best practices.
• Assist with recruitment, onboarding, and training of new employees.
• Foster a positive, collaborative, and high-performance work environment.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• 3–5 years of management or supervisory experience.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and business management software.
• Ability to analyze data, solve problems, and make informed decisions.
• Experience in customer service, BPO, or telecommunications is an advantage.

Required Skills

• Leadership and team management
• Strategic planning
• Decision-making
• Conflict resolution
• Customer relationship management
• Performance management
• Communication and presentation skills
• Problem-solving and analytical thinking
• Time management
• Adaptability and multitasking

What We Offer

• Competitive salary
• Performance-based incentives
• Professional development and training opportunities
• Career growth within the organization
• Supportive and collaborative work environment
• Paid leave and company benefits (as applicable)