CX-Focused Customer Support Specialist

ibex; Lahore; On-site; PKR 390,600 - 558,000; Full time

Job summary

ibex in Lahore is looking for a Customer Support Executive to assist customers with queries and service delivery. The role requires a bachelor's degree, strong written and verbal communication skills, and proficiency in MS Office. Candidates should be flexible to work in shifts and have hands-on problem-solving abilities. Responsibilities include responding to customer inquiries and maintaining records of interactions. This position offers the chance to enhance the organization's reputation through committed service.

Qualifications

• Bachelor's degree or higher is required.
• Customer support experience is preferred.
• Flexibility to work in shifts is necessary.

Responsibilities

• Respond to customers professionally and provide information about products and services.
• Keep records of customer interactions and transactions.
• Follow up on customer requests to ensure appropriate actions are taken.
• Refer unresolved grievances to designated departments.
• Enhance organization reputation by accepting ownership of requests.

Skills

Customer support experience

Written and verbal English communication

Proficiency with MS Office

Problem-solving ability

Education

Bachelor's degree or above

Tools

MS Excel

MS Word

Job description

ibex in Lahore is looking for a Customer Support Executive to assist customers with queries and service delivery. The role requires a bachelor's degree, strong written and verbal communication skills, and proficiency in MS Office. Candidates should be flexible to work in shifts and have hands-on problem-solving abilities. Responsibilities include responding to customer inquiries and maintaining records of interactions. This position offers the chance to enhance the organization's reputation through committed service.