CX Specialist: Orders, Billing & Support

ibex; Islamabad Capital Territory; On-site; PKR 334,800 - 558,000; Full time

Job summary

ibex is looking for a Customer Support Executive who will be responsible for providing top-notch customer service. The role involves addressing customer queries, managing orders, and following up to ensure issues are resolved satisfactorily.

The ideal candidate should possess a Bachelor's degree and have prior customer support experience, along with excellent verbal communication skills in Urdu. This position offers the opportunity to make a significant impact in customer satisfaction and organizational reputation.

Qualifications

• Bachelor's degree or higher is required.
• Customer support experience preferred.
• Must have good verbal communication skills in Urdu.

Responsibilities

• Respond professionally to customer inquiries about products and services.
• Maintain detailed records of customer interactions and transactions.
• Ensure follow-up to meet customer requests and resolve issues.
• Refer unresolved issues to appropriate departments for further action.
• Enhance organization reputation by taking ownership of requests.

Skills

Verbal Urdu Communication

MS Office Proficiency

Customer Support Experience

Education

Bachelor's degree or above

Job description

ibex is looking for a Customer Support Executive who will be responsible for providing top-notch customer service. The role involves addressing customer queries, managing orders, and following up to ensure issues are resolved satisfactorily.

The ideal candidate should possess a Bachelor's degree and have prior customer support experience, along with excellent verbal communication skills in Urdu. This position offers the opportunity to make a significant impact in customer satisfaction and organizational reputation.