Customer Support Specialist - Energy Solutions

Prime Energy UK; Gujrat; On-site; PKR 10,522,000 - 14,280,000; Full time

Benefits offered by this job

Incentive Bonus

Job summary

Prime Energy UK is seeking a Customer Support Representative to assist households across the UK in their enquiry and service journey. You will communicate clearly, understand needs, explain available energy-efficiency solutions, and coordinate information with internal teams.

Role requires strong communication, prior customer support experience, and proficiency with CRM and digital tools. The position supports a remote working environment across England, Scotland, and Wales with a focus on

Qualifications

• Excellent communication and a customer-focused approach.
• Experience in customer support or similar service role.
• Ability to listen, identify needs, and explain information clearly.
• Proficient with CRM and digital tools.

Responsibilities

• Respond to customer enquiries through approved channels and provide timely assistance.
• Explain energy-efficiency services, eligibility, appointment processes, and next steps clearly.
• Record customer details, interactions, follow-ups, and outcomes in company systems.
• Coordinate with sales, survey, installation, and service teams to resolve requests.
• Follow up on pending enquiries, appointments, and service-related issues while maintaining a positive experience.

Skills

Strong communication

Customer support experience

Active listening

CRM platforms

Data entry accuracy

Organization & time management

Calm under pressure

Professional English

Tools

CRM platforms

Ticketing tools

Email

Chat

Spreadsheets

Job description

Prime Energy UK is seeking a Customer Support Representative to assist households across the UK in their enquiry and service journey. You will communicate clearly, understand needs, explain available energy-efficiency solutions, and coordinate information with internal teams.

Role requires strong communication, prior customer support experience, and proficiency with CRM and digital tools. The position supports a remote working environment across England, Scotland, and Wales with a focus on