Customer Support Representative

Dishcover; Islamabad; On-site; PKR 334,800 - 558,000; Full time

Job summary

Dishcover is seeking a Customer Support Representative in Islamabad to respond to customer inquiries through chat, email, and social media. The role involves onboarding new users, addressing complaints, and ensuring a great customer experience.

You will also gather user feedback and engage with both users and restaurants to enhance service delivery.

Responsibilities

• Respond to customer queries via chat, email, and social media.
• Resolve user complaints and ensure a great customer experience.
• Assist with onboarding new users and guiding them through the app.
• Gather and document user feedback for improvements.
• Handle complaints and ensure quick issue resolution.

Job description

Customer Support Representative

• Respond to customer queries via chat, email, and social media and through in app support.
• Resolve user complaints and ensure a great customer experience.
• Assist with onboarding new users and guiding them through the app.
• Gather and document user feedback for improvements.
• Handle complaints and ensure quick issue resolution.
• Monitor reviews and address concerns effectively.
• Also following up with customers
• Community Engagement
• Build relationships with users
• NOTE: By customers, we mean both the end users of the platform and the restaurants themselves

If passionate and interested, email us: [e-mail]