Customer Support Officer (CSO)

Brickstech; Lahore; On-site; PKR 508,000 - 608,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Dynamic team culture

Job summary

Nova Finance is seeking energetic Customer Support Officers to join the on-site team in Lahore. You will handle inquiries, resolve issues and ensure a seamless financial service experience.

This role requires 6 days a week with one rotating day off and offers a competitive salary up to PKR 50,000 based on experience. Responsibilities include guiding users through account setup, verification, transactions, and CRM recordkeeping, while meeting daily metrics on call handling time and quality.

Qualifications

• Minimum intermediate or bachelor's degree required.
• 6 months to 1 year of customer service or call center experience preferred.
• Strong verbal and written communication in Urdu and English.
• Basic understanding of fintech apps, wallets and digital banking.

Responsibilities

• Answer incoming customer calls regarding fintech product features and account issues.
• Guide users through account creation, verification and transaction processes.
• Troubleshoot technical glitches and payment failures patiently.
• Escalate complex financial or technical issues to the relevant department.
• Maintain records of customer interactions in the CRM system.
• Meet daily performance metrics including call handling time and quality scores.

Skills

Customer service

Communication

Problem solving

Education

Intermediate or Bachelor's degree

Job description

Job Description

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Job DescriptionCustomer Support Officer (CSO)

Nova Finance is seeking energetic and driven male Customer Support Officers to join our on-site team. You will handle customer inquiries, resolve issues, and ensure a seamless financial service experience.

Job Overview

• Company: Nova Finance
• Role: Customer Support Officer (CSO)
• Openings: Multiple Positions
• Location: On-site
• Working Days: 6 days a week (1 rotating day off)
• Salary: Up to 50,000 PKR (Based on experience)
• Location: Lahore

Key Responsibilities

• Answer incoming customer calls regarding fintech product features and account issues.
• Guide users through account creation, verification, and transaction processes.
• Troubleshoot technical glitches and payment failures patiently.
• Escalate complex financial or technical issues to the relevant department.
• Maintain accurate records of customer interactions in the CRM system.
• Meet daily performance metrics including call handling time and quality scores.

Requirements

• Education: Minimum Intermediate/A-Levels or Bachelor's degree.
• Experience: 6 months to 1 year in a customer service or call center role preferred.
• Communication: Strong verbal and written communication skills in Urdu and English.
• Skills: Basic understanding of fintech apps, mobile wallets, and digital banking.
• Attributes: Strong problem-solving skills, patience, and ability to work under pressure.

Benefits

• Competitive fixed salary up to 50k.
• Professional growth in a fast-paced fintech environment.
• Dynamic and supportive team culture.