Customer Support & Marketing Coordinator - Islamabad (Onsite)

Haqeqat Consultancy; Islamabad; On-site; PKR 300,000 - 600,000; Full time

Benefits offered by this job

Accomodation

Incentive Bonus

Leaves

Job summary

Golden Future Enterprises in Islamabad is seeking a Customer Support & Marketing Executive for an on-site role. You will combine responsive customer service with organized marketing support, helping customers understand services and maintaining positive relationships.

The ideal candidate communicates clearly, handles inquiries, and coordinates with internal teams to ensure service quality in a busy office environment. English/Urdu proficiency and a customer-focused approach are essential.

Qualifications

• Excellent verbal and written communication in English and Urdu.
• Strong customer service, listening, questioning, and relationship-building abilities.
• Professional, confident, polite, and solution-oriented approach.
• Ability to understand customer needs and explain services clearly and accurately.
• Basic marketing, lead generation, customer outreach, and follow-up skills.
• Accurate record keeping and familiarity with office productivity tools and customer databases.
• Good organization, time management, and ability to prioritize multiple inquiries.
• Effective coordination with colleagues and dependable follow-through on commitments.
• Comfort working in a professional office environment with limited supervision.

Responsibilities

• Welcome customers and guide them through available services.
• Understand customer requirements and provide accurate, timely information.
• Respond to inquiries and coordinate follow-ups.
• Build and maintain strong customer relationships through professional service.
• Support marketing activities, customer outreach, service promotion, and lead follow-up.
• Record customer information, inquiries, feedback, and follow-up actions accurately.
• Coordinate with internal teams to help resolve customer concerns and maintain service quality.
• Contribute to a professional, organized, and customer-friendly office environment.

Skills

Communication

Customer service

Relationship building

Marketing

Lead generation

Record keeping

Organization

Time management

Collaboration

Tools

Office productivity tools

Customer databases

Job description

Golden Future Enterprises in Islamabad is seeking a Customer Support & Marketing Executive for an on-site role. You will combine responsive customer service with organized marketing support, helping customers understand services and maintaining positive relationships.

The ideal candidate communicates clearly, handles inquiries, and coordinates with internal teams to ensure service quality in a busy office environment. English/Urdu proficiency and a customer-focused approach are essential.