Customer Support Intern

The Freedom Institute; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

The Freedom Institute in Lahore is seeking a Customer Support Intern to assist learners in digital finance and halal cryptocurrency trading. Responsibilities include responding to inquiries, aiding in course enrollment, documenting common issues, and collaborating with the operations team.

Ideal candidates will possess strong communication skills in English and Urdu, organizational abilities, and a willingness to learn about halal finance. This role offers hands-on experience in education operations and customer support.

Qualifications

• Clear written and spoken English and Urdu for student communications.
• Strong interpersonal skills and polite, professional phone/chat etiquette.
• Basic familiarity with online learning platforms (LMS), account management.
• Good organizational skills: ticket tracking and prioritization.
• Attention to detail when recording student issues.
• Ability to summarize feedback for presentation.
• Willingness to learn about halal finance and cryptocurrency concepts.

Responsibilities

• Responding to student inquiries via chat, email, and phone.
• Assisting with course enrollment and account setup.
• Documenting common questions and escalating issues.
• Collaborating with instructors for live session schedules.
• Collecting and summarizing student feedback.
• Maintaining confidentiality of student records.

Skills

Clear written and spoken English

Strong interpersonal skills

Basic familiarity with online learning platforms

Good organizational skills

Attention to detail

Ability to summarize feedback

Comfort using common productivity tools

Willingness to learn about halal finance

Tools

Google Workspace

MS Office

Job description

Job Description

The Freedom Institute is a Lahore-based education and training organization focused on digital finance and halal cryptocurrency trading. We deliver structured learning programs for beginners and experienced participants who want to engage in crypto markets while following Islamic financial principles. As a Customer Support Intern based in Lahore, you will contribute to learner success by providing timely assistance, resolving common queries, and supporting the operations team during course delivery and enrollment periods.

Key responsibilities include:

• Responding to student inquiries via chat, email, and phone using prepared knowledge-base articles and FAQs.
• Assisting with course enrollment, account setup, and access issues on the institute's learning platform.
• Documenting common questions and escalating technical or policy issues to senior staff.
• Collaborating with instructors and the operations team to coordinate live session schedules and student notifications.
• Collecting and summarizing student feedback to help improve course materials and support processes.
• Maintaining confidentiality of student records and following data protection practices.

The role offers practical exposure to education operations within digital finance and will suit candidates interested in customer service, education technology, and fintech-adjacent learning programs. You will gain hands‑on experience with support tools, communication workflows, and quality assurance processes while working under the supervision of the customer support lead.

Job Specification

• Clear written and spoken English and Urdu for student communications.
• Strong interpersonal skills and polite, professional phone/chat etiquette.
• Basic familiarity with online learning platforms (LMS), account management, and troubleshooting access problems.
• Good organizational skills: ticket tracking, prioritization, and follow-up until resolution.
• Attention to detail when recording student issues and updating knowledge-base documents.
• Ability to summarize feedback and present findings to the operations team.
• Comfort using common productivity tools (Google Workspace, MS Office) and messaging platforms.
• Willingness to learn about halal finance and cryptocurrency concepts to better assist learners.