Student Support Intern, Crypto Education

The Freedom Institute; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

The Freedom Institute in Lahore is seeking a Customer Support Intern to assist learners in digital finance and halal cryptocurrency trading. Responsibilities include responding to inquiries, aiding in course enrollment, documenting common issues, and collaborating with the operations team.

Ideal candidates will possess strong communication skills in English and Urdu, organizational abilities, and a willingness to learn about halal finance. This role offers hands-on experience in education operations and customer support.

Qualifications

• Clear written and spoken English and Urdu for student communications.
• Strong interpersonal skills and polite, professional phone/chat etiquette.
• Basic familiarity with online learning platforms (LMS), account management.
• Good organizational skills: ticket tracking and prioritization.
• Attention to detail when recording student issues.
• Ability to summarize feedback for presentation.
• Willingness to learn about halal finance and cryptocurrency concepts.

Responsibilities

• Responding to student inquiries via chat, email, and phone.
• Assisting with course enrollment and account setup.
• Documenting common questions and escalating issues.
• Collaborating with instructors for live session schedules.
• Collecting and summarizing student feedback.
• Maintaining confidentiality of student records.

Skills

Clear written and spoken English

Strong interpersonal skills

Basic familiarity with online learning platforms

Good organizational skills

Attention to detail

Ability to summarize feedback

Comfort using common productivity tools

Willingness to learn about halal finance

Tools

Google Workspace

MS Office

Job description

The Freedom Institute in Lahore is seeking a Customer Support Intern to assist learners in digital finance and halal cryptocurrency trading. Responsibilities include responding to inquiries, aiding in course enrollment, documenting common issues, and collaborating with the operations team.

Ideal candidates will possess strong communication skills in English and Urdu, organizational abilities, and a willingness to learn about halal finance. This role offers hands-on experience in education operations and customer support.