Customer Success Intern

Laundry Xpress LLC; Karachi Division; On-site; PKR 30,000 - 40,000; Full time

Benefits offered by this job

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Job summary

Laundry Xpress LLC is looking for a customer feedback analyst based in Karachi. Your role will involve collecting and analyzing customer feedback through various channels to improve services.

The ideal candidate will have excellent communication skills and a basic understanding of customer handling. Fresh graduates and university students are encouraged to apply.

The position is on-site, and preference will be given to candidates near Gulistan-e-Johar.

Qualifications

• Excellent communication and interpersonal skills.
• Basic understanding of customer support and handling.
• Ability to handle calls and customer queries professionally.
• Basic knowledge of MS Office and online communication tools.

Responsibilities

• Collect and analyze customer feedback through surveys and calls.
• Monitor feedback platforms to identify trends and insights.
• Prepare reports on customer satisfaction and key findings.
• Collaborate with internal teams to improve services based on feedback.
• Handle customer complaints and ensure timely resolutions.
• Help improve feedback systems and survey processes.

Skills

Excellent communication skills

Interpersonal skills

Customer support understanding

Professional handling of customer queries

Basic knowledge of MS Office

Education

Fresh graduates or university students

Job description

Job Description

Company: Laundry Xpress LLC

Location: Karachi (On-site)

Role Summary

• Collect and analyze customer feedback through surveys, calls, and other channels
• Monitor feedback platforms to identify trends and insights
• Prepare reports on customer satisfaction and key findings
• Collaborate with internal teams to improve services based on feedback
• Handle customer complaints and ensure timely resolutions
• Help improve feedback systems and survey processes

Job Specification (Must-have)

• Excellent communication and interpersonal skills
• Basic understanding of customer support and customer handling
• Ability to handle calls, messages, and customer queries professionally
• Basic knowledge of MS Office and online communication tools

Other

• Fresh graduates and university students preferred
• Preference may be given to candidates residing near Gulistan‑e‑Johar

Job Rewards and Benefits

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