Customer Support Executive

IoTize.ORG

Karachi Division

On-site

PKR 279,000 - 558,000

Full time

4 hours ago

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Job summary

IoTize.ORG in Pakistan is hiring a Customer Support Executive to assist clients via phone, email and WhatsApp, ensuring smooth operation of devices and dashboards. You will help customers with queries, orders and tickets, and guide them through setup while coordinating with our engineers on technical issues.

Strong English and Urdu, reliable internet and calm problem solving are essential. This role suits tech-minded individuals who enjoy helping others and can work independently in a quiet

Qualifications

Clear English and Urdu, written and spoken.
Experience in customer or technical support.
A reliable internet connection and a quiet place to work.
Comfortable with email, WhatsApp Business and ticketing tools.
Interest in technology (IoT or networking basics are a plus).

Responsibilities

Answer customer queries on phone, email and WhatsApp.
Handle orders, quotes and support tickets.
Guide customers through basic device and dashboard setup.
Work with our engineers to resolve technical issues.

Skills

Clear English & Urdu

Customer/technical support

Reliable internet

Quiet workspace

Email & WhatsApp ticketing

Interest in technology

Tools

WhatsApp Business

Ticketing tools

Email clients

Job description

We're hiring: Customer Support Executive

IoTize.ORG designs and builds industrial IoT devices in Pakistan. Since 2015, factories, parking sites and fleets have used our devices for predictive maintenance, energy monitoring and production tracking.

As our customer base grows, we're looking for someone who enjoys helping people and solving problems.

What you'll do: