Customer Support & Accounts Specialist

Dubizzle Labs; Lahore; Hybrid; PKR 469,000 - 714,000; Full time

Job summary

Zameen.com is hiring a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. Hybrid shifts with responsibilities including provisioning packages, account upgrades/degradations, XML feed setup, and live chat support.

The role requires 6 months to 1 year in email/chat support, a graduate degree, strong English communication, and experience in customer services or call centers. Based in Gulberg, Lahore, it offers entry-level opportunities.

Qualifications

• Graduate required.
• 6 months to 1 year in email/chat support.
• Location: Gulberg, Lahore.
• Hybrid shifts.
• Entry level position.
• Strong command of spoken and written English.
• Able to coordinate with internal/external staff.

Responsibilities

• Provision packages upon receiving invoices for new & existing accounts.
• Upgrade client accounts upon invoices from various channels.
• Degrade client accounts upon expiration.
• Handle degradation requests from Ops, Customer Service, Listing Team.
• Set up XML feed integration.
• Escalate and resolve client grievances related to Bayut.com & Dubizzle operations.
• Provide live chat support to web users.
• Offer after-sales support to account managers.

Skills

Strong communication

Follow-up skills

English proficiency

Customer service experience

Education

Graduate

Tools

MS Word

MS Excel

Job description

Zameen.com is hiring a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. Hybrid shifts with responsibilities including provisioning packages, account upgrades/degradations, XML feed setup, and live chat support.

The role requires 6 months to 1 year in email/chat support, a graduate degree, strong English communication, and experience in customer services or call centers. Based in Gulberg, Lahore, it offers entry-level opportunities.