Customer Support Executive

Dubizzle Labs; Lahore; Hybrid; PKR 469,000 - 714,000; Full time

Job summary

Zameen.com is hiring a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. Hybrid shifts with responsibilities including provisioning packages, account upgrades/degradations, XML feed setup, and live chat support.

The role requires 6 months to 1 year in email/chat support, a graduate degree, strong English communication, and experience in customer services or call centers. Based in Gulberg, Lahore, it offers entry-level opportunities.

Qualifications

• Graduate required.
• 6 months to 1 year in email/chat support.
• Location: Gulberg, Lahore.
• Hybrid shifts.
• Entry level position.
• Strong command of spoken and written English.
• Able to coordinate with internal/external staff.

Responsibilities

• Provision packages upon receiving invoices for new & existing accounts.
• Upgrade client accounts upon invoices from various channels.
• Degrade client accounts upon expiration.
• Handle degradation requests from Ops, Customer Service, Listing Team.
• Set up XML feed integration.
• Escalate and resolve client grievances related to Bayut.com & Dubizzle operations.
• Provide live chat support to web users.
• Offer after-sales support to account managers.

Skills

Strong communication

Follow-up skills

English proficiency

Customer service experience

Education

Graduate

Tools

MS Word

MS Excel

Job description

Zameen.com is looking to hire a ‘Customer Support Executive for its Bayut and Dubizzle Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client accouts.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support
• Education: Must be a graduate.
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center.
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.