Chat Support Executive

Zameen; Lahore; Hybrid; PKR 240,000 - 360,000; Full time

Job summary

Zameen is seeking a Chat Support Executive for its Bayut and Dubizlee Operations in Gulberg, Lahore. This entry-level role requires strong English communication and familiarity with MS Word and Excel. Hybrid shifts offer flexibility while maintaining focus on customer service excellence.

The candidate will manage live chat support, assist account handling, and coordinate with internal teams to resolve client issues and ensure smooth post-sale support.

Qualifications

• Experience: 6 months to 1 year in Email/Chat Support.
• Education: Must be a graduate.
• Location: Gulberg, Lahore.
• Shifts: Hybrid work arrangement.
• Need strong spoken and written English.
• Able to liaise with internal/external staff for day-to-day queries.

Responsibilities

• Provisioning packages upon invoices for new and existing accounts.
• Handle client account upgrades and degradations.
• Address degradations from various channels (Ops, CS, Listing Team).
• Set up XML feed integration.

Skills

Communication skills

English proficiency

Follow-up skills

Team coordination

Education

Graduate

Tools

MS Word

MS Excel

Job description

Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Gender: Both
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 6 Months experience.
• Experience in Customer services role, preferably from a support/call center.
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.