Customer Support

Daiichi Technologies; Gujranwala Division; On-site; PKR 279,000 - 424,000; Full time

Job summary

Daiichi Real Estate in Gujranwala is hiring a Customer Support Representative to be the first voice for clients. You will handle property inquiries, follow up on visits, and ensure issues are resolved, working on-site in DHA. Fluency in English and Urdu, plus a professional telephone manner, are essential.

This entry-level role suits candidates with strong communication skills and comfort with CRM systems and messaging tools. Apply via the provided channels.

Qualifications

• Female candidates only.
• Clear, confident spoken English and Urdu.
• Patient and professional telephone manner.
• Comfortable using a computer, a CRM, and messaging tools.
• Organised, reliable, and able to keep accurate notes.
• Available to work on-site in DHA, Gujranwala.

Responsibilities

• Handle inbound calls and answer questions about properties, plots, and availability politely and accurately.
• Make outbound calls to follow up on enquiries, confirm site visits, and check in on open issues.
• Log every conversation in the CRM so the next person has the full picture.
• Pass serious buyers to the sales consultants, and follow each one through to resolution.
• Reply to messages across email and WhatsApp within agreed response times.
• Flag recurring problems and suggest how they could be fixed at the source.

Skills

Clear English

Urdu language

Telephone etiquette

CRM usage

Office software

Tools

CRM system

Messaging apps

Job description

# Customer Support RepresentativeBe the first voice our clients hear. You will handle inbound and outbound calls for Daiichi Real Estate, answer property questions clearly, and make sure nothing is left unresolved. This position is open to female candidates only. It is with our collaborating property business, and is not a software or IT position.## Please read: this role is with Daiichi Real EstateDaiichi Real Estate is a separate property business that we collaborate with. This is **not** a software, IT, or technology position, and it does not involve development work. Apply only if you are looking for a role in property and sales.Company: Daiichi Real EstateDepartment: Customer SupportLocation: Zain Heights, Main Boulevard DHA, Gujranwala, PakistanWorkplace: On-siteEmployment type: Full-timeExperience: Entry level welcome, experience preferred## What you will do* Handle inbound calls and answer questions about properties, plots, and availability politely and accurately.* Make outbound calls to follow up on enquiries, confirm site visits, and check in on open issues.* Log every conversation in the CRM so the next person has the full picture.* Pass serious buyers to the sales consultants, and follow each one through to resolution.* Reply to messages across email and WhatsApp within agreed response times.* Flag recurring problems and suggest how they could be fixed at the source.## What we are looking for* This position is open to female candidates only.* Clear, confident spoken English and Urdu.* Patient and professional telephone manner, including with frustrated callers.* Comfortable using a computer, a CRM, and messaging tools.* Organised, reliable, and able to keep accurate notes.* Available to work on-site in DHA, Gujranwala.## Nice to haveNot required. Apply even if none of these apply to you.* Previous call centre, front desk, or customer service experience.* Any exposure to property, plots, or real estate enquiries.### Other ways to applyIf you would rather not use the form, send your CV directly and mention the role title.Email your CVApply on WhatsApp