Real Estate Customer Support Specialist

Daiichi Technologies; Gujranwala Division; On-site; PKR 279,000 - 424,000; Full time

Job summary

Daiichi Real Estate in Gujranwala is hiring a Customer Support Representative to be the first voice for clients. You will handle property inquiries, follow up on visits, and ensure issues are resolved, working on-site in DHA. Fluency in English and Urdu, plus a professional telephone manner, are essential.

This entry-level role suits candidates with strong communication skills and comfort with CRM systems and messaging tools. Apply via the provided channels.

Qualifications

• Female candidates only.
• Clear, confident spoken English and Urdu.
• Patient and professional telephone manner.
• Comfortable using a computer, a CRM, and messaging tools.
• Organised, reliable, and able to keep accurate notes.
• Available to work on-site in DHA, Gujranwala.

Responsibilities

• Handle inbound calls and answer questions about properties, plots, and availability politely and accurately.
• Make outbound calls to follow up on enquiries, confirm site visits, and check in on open issues.
• Log every conversation in the CRM so the next person has the full picture.
• Pass serious buyers to the sales consultants, and follow each one through to resolution.
• Reply to messages across email and WhatsApp within agreed response times.
• Flag recurring problems and suggest how they could be fixed at the source.

Skills

Clear English

Urdu language

Telephone etiquette

CRM usage

Office software

Tools

CRM system

Messaging apps

Job description

Daiichi Real Estate in Gujranwala is hiring a Customer Support Representative to be the first voice for clients. You will handle property inquiries, follow up on visits, and ensure issues are resolved, working on-site in DHA. Fluency in English and Urdu, plus a professional telephone manner, are essential.

This entry-level role suits candidates with strong communication skills and comfort with CRM systems and messaging tools. Apply via the provided channels.