Customer Success Project Coordinator — Hybrid (EST)

vFairs; Lahore; Hybride; PKR 480 000 - 800 000; Plein temps

Résumé du poste

vFairs is hiring a Project Coordinator to manage onboarding and ongoing success for enterprise clients across time zones. You will own the customer onboarding experience, build strong relationships, drive loyalty, and promote product adoption during the subscription lifecycle.

You will collaborate with operations and quality teams to ensure product inspections meet specifications, track issues, and report insights.

Qualifications

• 0–1 year of experience in customer support, project management, or client relations.
• Preferably a degree in CS or Software Engineering.
• Tech-savvy with Google Apps for Work (Gmail, Calendar, Drive, Docs, Sheets).
• Strong written and verbal communication skills.

Responsabilités

• Plan, execute and oversee inspection and testing of product to ensure quality conformance.
• Assist operations and quality function in tracking, documenting, and reporting quality levels.
• Analyze and investigate product complaints to ensure closure per company and regulatory guidelines.
• Own customer onboarding experience and create strong relationships with customers.
• Foster customer loyalty and support product adoption across accounts.

Connaissances

Customer onboarding

Relationship building

Quality inspection

Analytical thinking

Multi-tasking

Consultative mindset

Communication skills

Google Apps

Formation

CS or Software Engineering degree

Outils

Google Apps for Work

Description du poste

vFairs is hiring a Project Coordinator to manage onboarding and ongoing success for enterprise clients across time zones. You will own the customer onboarding experience, build strong relationships, drive loyalty, and promote product adoption during the subscription lifecycle.

You will collaborate with operations and quality teams to ensure product inspections meet specifications, track issues, and report insights.