Client Success & Project Delivery Specialist

Silverdaletech; Islamabad; On-site; PKR 8,349,568 - 13,915,947; Full time

Benefits offered by this job

Team building events

Monthly Movie Night

Opportunity for professional growth

Job summary

Silverdaletech is seeking a Functional Expert - Business Process Specialist to manage client delivery, ensuring commitments are met while keeping clients informed. You will engage in project tracking, client meetings, and managing service tickets while always striving for customer satisfaction.

This role requires effective communication, a passion for customer success, and the ability to manage multiple tasks. Join a great team and play a key role in contributing to the company's success.

Qualifications

• 2 years of experience in a customer success or account management role.
• Excellent communication and interpersonal skills.
• Technical experience in using CRM systems.

Responsibilities

• Manage client delivery end-to-end to meet commitments.
• Plan and track project deadlines, flagging risks.
• Triage new tickets and keep clients updated.

Skills

Communication skills

Customer relationship management

Technical proficiency with CRMs

Organizational skills

Attention to detail

Job description

Silverdaletech is seeking a Functional Expert - Business Process Specialist to manage client delivery, ensuring commitments are met while keeping clients informed. You will engage in project tracking, client meetings, and managing service tickets while always striving for customer satisfaction.

This role requires effective communication, a passion for customer success, and the ability to manage multiple tasks. Join a great team and play a key role in contributing to the company's success.