Customer Success Manager

Itartificer; Peshawar City Tehsil; On-site; PKR 2,009,000 - 3,125,000; Full time

Benefits offered by this job

Senior teammates

Remote & hybrid options

Health insurance

Job summary

Itartificer is seeking a senior Customer Success Manager to own a portfolio of customers post-go-live, driving adoption, expansion, and renewal. You will be the bridge between customers and our product, support, and services teams.

You will manage health metrics, run executive business reviews, identify expansion opportunities, and partner with sales on growth motions, while amplifying the voice of the customer to product and engineering.

Qualifications

• 4+ years in CSM or account management for SaaS or enterprise software.
• Comfortable navigating complex multi-stakeholder customers.
• Data-driven approach to customer health and engagement.

Responsibilities

• Own customer health, adoption and renewal metrics.
• Run executive business reviews, success plans and roadmap conversations.
• Identify expansion opportunities and partner with sales on growth motions.
• Be the voice of the customer back to product and engineering.

Skills

Customer success

Account management

SaaS experience

Data-driven

Tools

ERP

CRM

LMS

Job description

On-site Full-time On-site 4+ years Posted May 15, 2026

About the role

You will own a portfolio of customers post-go-live — driving adoption, expansion and renewal.

You will be the bridge between customers and our product, support and services teams.

What you'll do

• Own customer health, adoption and renewal metrics.
• Run executive business reviews, success plans and roadmap conversations.
• Identify expansion opportunities and partner with sales on growth motions.
• Be the voice of the customer back to product and engineering.

What we're looking for

• 4+ years in CSM or account management for SaaS or enterprise software.
• Comfortable navigating complex multi-stakeholder customers.
• Data-driven approach to customer health and engagement.

Nice to have

• Experience in ERP, CRM, or LMS.
• Background in implementation or solutions roles.

What you get

• Senior teammates, real ownership
• Flexible remote and hybrid options
• Health insurance for you and your family