Customer Success Leader — AI Hospitality Platform

Sadie; Pakistan; Remote; PKR 1,800,000 - 3,000,000; Full time

Job summary

Sadie is revolutionizing hospitality with intelligent voice automation and AI. We’re seeking a Customer Success Manager to onboard, support, and grow relationships with restaurant partners. You’ll work across Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term happiness.

You will own end-to-end onboarding, build trust with operators, monitor health, and identify opportunities for expansion across multi-location groups in a fast-paced environment.

Qualifications

• 5+ years in customer success, account management, or hospitality tech.
• Highly organized, empathetic, and customer-obsessed.
• Love building relationships and solving problems.
• Strong written and verbal communication skills.
• Comfortable working in fast-moving environments with competing priorities.

Responsibilities

• Own onboarding of restaurant partners end-to-end.
• Set expectations, provide training, and ensure adoption.
• Collaborate with integration and support teams for a fast go-live.
• Manage post-onboarding relationships and monitor customer health.
• Identify upsell opportunities and expansion within multi-location groups.

Skills

Customer success

Account management

Relationship building

Communication

Hospitality tech

Job description

Sadie is revolutionizing hospitality with intelligent voice automation and AI. We’re seeking a Customer Success Manager to onboard, support, and grow relationships with restaurant partners. You’ll work across Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term happiness.

You will own end-to-end onboarding, build trust with operators, monitor health, and identify opportunities for expansion across multi-location groups in a fast-paced environment.