Technical Account Manager — Growth & Retention

Flipdish; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Benefits offered by this job

Time off

Transport service

Team meetups

Job summary

Flipdish is seeking a Customer Success Manager to own and grow a focused portfolio of restaurant clients. You’ll be a proactive technical problem solver, partnering with Strategic Account Management, Customer Success, Product, Sales and Activations to improve satisfaction, retention, product adoption and commercial growth.

You’ll combine commercial account ownership with technical troubleshooting, translating issues into business impact, identifying churn risks, and guiding onboarding and

Qualifications

• Experience in technical account management or customer success roles.
• Ability to combine commercial ownership with strong technical troubleshooting.
• Understanding of churn prevention, retention, upsell, and product adoption.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Own a focused portfolio of restaurant clients and drive satisfaction, retention and growth.
• Grow account value through consultative conversations and product adoption.
• Monitor health, usage and engagement; identify churn risks and optimize setups.
• Escalate and triage issues with Support and Product, providing clear business context.
• Collaborate with Sales, Activations, and Success to translate customer needs into action.

Job description

Flipdish is seeking a Customer Success Manager to own and grow a focused portfolio of restaurant clients. You’ll be a proactive technical problem solver, partnering with Strategic Account Management, Customer Success, Product, Sales and Activations to improve satisfaction, retention, product adoption and commercial growth.

You’ll combine commercial account ownership with technical troubleshooting, translating issues into business impact, identifying churn risks, and guiding onboarding and