Customer Services Officers - Card Swiping Machines

Global Tech Solutions; Islamabad; On-site; PKR 350,000 - 520,000; Full time

Job summary

Global Tech Solutions is hiring Customer Services Officers for its Islamabad-based team to deliver responsive, professional experiences across calls, live chat, and email. The role emphasizes clear communication, issue resolution, and accurate record-keeping, with a focus on meeting quality and productivity targets.

The ideal candidate will have at least 6 months of experience selling Card Swiping Machines, strong English communication, and familiarity with CRM platforms.

Qualifications

• Minimum 6 months experience in selling Card Swiping Machines.
• Strong spoken and written communication with a courteous phone manner.
• Active listening, identifying customer needs and explaining information clearly.
• Experience across phone, email, and live chat support.
• Good typing, data-entry, and documentation of customer interactions.
• Basic computer skills and willingness to learn CRM platforms.
• Ability to manage multiple conversations and meet service targets.
• Reliable attendance and customer-focused attitude.

Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email with clarity.
• Resolve routine issues and escalate complex matters appropriately.
• Support appointment setting, retention, and follow-up activities as per client processes.
• Record interactions, update customer data, and maintain case notes.
• Meet quality, response-time, and productivity targets while staying courteous.
• Collaborate with colleagues to improve support workflows.

Skills

Customer service

Communication skills

Inbound & outbound calls

Live chat & email

Active listening

CRM proficiency

Data entry & records

multitasking

Tools

CRM systems

Office tools

Job description

Job Description:

About the company

Global Tech Solutions helps businesses operate smarter and scale through flexible outsourcing, customer support, finance, accounting, and technology services. We build dedicated teams tailored to clients' workflows and changing support needs. We are seeking Customer Services Officers for our Islamabad-based team to deliver responsive, professional customer experiences across communication channels.

Responsibilities

• Handle customer inquiries through inbound and outbound calls, live chat, and email, providing clear and accurate information.
• Understand customer concerns, resolve routine issues, and escalates complex matters to the appropriate team.
• Support appointment setting, customer retention, and follow-up activities in line with client processes.
• Record interactions, update customer information, and maintain complete and accurate case notes.
• Meet service quality, response-time, and productivity targets while maintaining a courteous, customer-focused approach.
• Coordinate with colleagues and supervisors to share feedback and improve support workflows.

This position suits a dependable communicator who can adapt to different client requirements, manage multiple conversations, and represent the company and its clients professionally. The role is based in Islamabad and is not designated as a remote position.

Job Specification

• Must have minimum 6 months experience in sale of Card Swiping Machines.
• Strong spoken and written communication skills, with a courteous and professional telephone manner.
• Ability to listen actively, identify customer needs, explain information clearly, and handle concerns calmly.
• Experience or aptitude in customer service across phone, email, and live chat channels.
• Good typing, data-entry, and record-keeping skills, including accurate documentation of customer interactions.
• Basic computer proficiency and confidence learning customer support platforms, CRM systems, and office tools.
• Ability to manage concurrent tasks, prioritize inquiries, and meet response and service-quality targets.
• Sound judgment to resolve routine issues and elevate cases appropriately.
• Reliable attendance, teamwork, adaptability, and a customer-focused attitude.