Customer Service Representative - Phoenix Coderex

taraki-search; Lahore; On-site; PKR 391,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Professional environment

Career development

Job summary

Phoenix Coderex in Lahore is seeking a Customer Service Representative to deliver excellent support via phone, email, and chat, ensuring a positive client experience during the night shift.

You will handle inquiries, provide product information, resolve complaints, and maintain records while collaborating with a team to ensure timely, satisfactory resolutions.

Qualifications

• Strong verbal and written communication in Hindi and English.
• Basic computer skills to navigate systems and tools.
• Strong problem-solving and interpersonal abilities.
• Ability to work well in a team environment.
• Prior customer service experience is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Handle and resolve customer complaints efficiently.
• Maintain detailed records of customer interactions.
• Follow up to ensure complete resolution and customer satisfaction.

Skills

Verbal & Written communication

Hindi & English

Basic computer skills

Problem solving

Team collaboration

Customer service experience

Job description

Our client Phoenix Coderex is looking for Customer Service Representative in Lahore.

Shift

Night Shift

Job Description

We are seeking a dedicated and professional Customer Service Representative to join our organization. The ideal candidate will be responsible for delivering exceptional customer support and ensuring a positive client experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
  
• Provide accurate information regarding products and services
  
• Handle and resolve customer complaints efficiently
  
• Maintain detailed records of customer interactions
  
• Follow up to ensure complete resolution and customer satisfaction

Qualifications & Skills

• Strong verbal and written communication skills (Hindi & English)
  
• Basic computer proficiency
  
• Excellent problem-solving and interpersonal skills
  
• Ability to work in a team-oriented environment
  
• Prior experience in customer service is preferred.

Compensation & Benefits

• Competitive salary package with performance-based incentives
  
• Professional work environment
  
• Training and career development opportunities