Customer Service Specialist- US/UK

Abacus; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Abacus in Lahore is seeking a customer service representative to assist customers with information and inquiries about products and services. You will build relationships and strive to deliver a positive customer experience while contributing to QA scores.

You will translate technical information into simple terms, handle requests efficiently, and collaborate with teams to resolve issues promptly.

Qualifications

• Interacting with customers to provide and process information about products/services.
• Ability to communicate technical information in simple terms.
• A Levels/Intermediate or above required.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good QA Score

Skills

Customer service

Relationship building

Communication

Issue resolution

Education

A Levels/Intermediate or above

Job description

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

• The ability to communicate technical information in a simple manner

Job Requirements:

• A Levels/Intermediate or above