Customer Service Representative

Compass TnC; Lahore; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

Compass TnC seeks a Catalogue Listings Specialist to manage high-volume product listings across Amazon, eBay, and our Magento site. The role emphasizes accuracy, compliance, pricing updates, and operational execution.

Under the Marketplace Team Lead, you will perform bulk updates, handle Seller Central cases, support FBA-related tasks, and ensure consistency across platforms while following SOPs. A Bachelor's degree and 2–4 years of Amazon experience are required.

Qualifications

• Bachelor's degree is required.
• 2–4 years hands-on Amazon listings experience in large/catalogues.
• Strong working knowledge of Amazon Seller Central.
• Experience with flat files, bulk uploads and listing templates.
• Good written and verbal English communication.

Responsibilities

• Manage high-volume listings across Amazon, eBay, and Magento.
• Ensure listings are accurate, compliant, and correctly priced.
• Update titles, bullet points, specs, attributes, and pricing.
• Handle bulk listing updates using flat files and templates.
• Monitor suppressions, errors, and missing attributes.
• Maintain accuracy to avoid Buy Box loss and pricing issues.

Skills

Amazon listings

Seller Central

Bulk uploads

Listing templates

Compliance knowledge

eBay listings

Magento

Branded resale

Education

Bachelor's degree

Tools

Magento

Seller Central

Job description

This role is responsible for the day-to-day management and maintenance of a high-volume product catalogue across Amazon and other marketplaces. The business operates a branded resale / wholesale model, and the role focuses on listing accuracy, compliance, pricing updates, and operational execution rather than brand building or marketing.

The role is execution-focused and works under the direction of the Marketplace Team Lead.

Key Responsibilities

• Manage and maintain high-volume listings across Amazon, eBay, and the company’s Magento-based website
• Ensure listings are accurate, complete, compliant, and correctly priced using existing brand assets
• Perform regular updates to titles, bullet points, specifications, attributes, and pricing where required
• Handle bulk listing updates using flat files and structured templates
• Monitor and resolve listing suppressions, errors, and missing attributes
• Ensure a high level of accuracy in all catalogue changes, avoiding errors that could cause suppressions, pricing issues, or Buy Box loss

Amazon Seller Central Operations

• Work daily inside Amazon Seller Central
• Raise and manage cases with Amazon Seller Support for listing, catalogue, and FBA-related issues
• Support Account Health by addressing listing-level violations and warnings as assigned
• Escalate complex or uncertain issues to the Marketplace Team Lead rather than making unilateral changes

Inventory & Returns Support

• Support FBA-related listing tasks, including SKU setup issues, stranded inventory fixes, and listing-related FBA errors
• Monitor returns-related listing issues and monitor trends where required

Cross-Platform Execution

• Ensure listing and pricing consistency across Amazon, eBay, and Magento
• Follow defined SOPs and operational processes to maintain catalogue stability

Qualifications

• Bachelor’s degree (required)

Required Skills & Experience

• 2–4 years of hands‑on Amazon listings experience, preferably within large or complex catalogues
• Strong, daily working knowledge of Amazon Seller Central
• Experience with flat files, bulk uploads, and listing templates
• Basic understanding of Amazon listing policies and compliance requirements
• Good written and verbal English communication

Preferred Skills

• Experience managing eBay listings
• Familiarity with Magento-based e-commerce platforms
• Experience working within a branded resale / wholesale Amazon model

Salary Bracket: Open to discussion

Working Hours: 1 PM - 10 PM