Amazon Seller Central Manager

Level 3 BOS; Karachi Division; On-site; PKR 800,000 - 1,000,000; Full time

Job summary

A growing e-commerce company in Karachi seeks an Amazon Account Manager to manage and optimize Amazon Seller Central accounts. The role involves daily account operations, ensuring compliance with policies, driving sales growth, handling PPC campaigns, and maintaining high customer satisfaction. Candidates should have experience in Amazon account management, a strong understanding of sales strategies, and the ability to analyze performance metrics effectively. This position offers a dynamic work environment focused on results and process improvement.

Qualifications

• Experience managing Amazon Seller Central accounts is required.
• Strong understanding of Amazon policies and performance metrics.
• Proven ability to drive sales growth and optimize product listings.

Responsibilities

• Manage and operate Amazon Seller Central accounts daily.
• Create, upload, and manage product listings.
• Monitor inventory levels and coordinate replenishments.
• Develop competitive pricing strategies and manage promotions.
• Plan and optimize Amazon PPC campaigns.
• Analyze sales performance and prepare reports.
• Handle buyer messages and manage customer feedback.
• Manage account suspensions and issue resolutions.
• Coordinate with logistics and marketing teams.
• Conduct market research for product opportunities.

Skills

Attention to detail

Sales growth

PPC management

SEO optimization

Customer service

Job description

We are seeking a detail-oriented and results-drivenAmazon Account Manager to manage and optimize our Amazon Seller Central accounts. The ideal candidate will be responsible for end-to-end account operations, ensuring compliance with Amazon policies, driving sales growth, optimizing listings, managing PPC campaigns, and maintaining excellent account health and customer satisfaction.

Key Responsibilities 1. Account Management & Compliance:

• Manage and operate Amazon Seller Central accounts on a daily basis.
• Ensure full compliance with Amazon policies, performance metrics, and seller guidelines.
• Monitor and maintain account health metrics including Order Defect Rate (ODR), Late Shipment Rate (LSR), and Cancellation Rate.

2. Product Listing & Optimization

• Create, upload, and manage product listings (single and bulk uploads).
• Optimize listings using SEO-friendly titles, bullet points, product descriptions, images, and backend keywords.
• Manage product variations, categories, attributes, and listing enhancements to improve visibility and conversions.

3. Inventory & Order Management

• Monitor inventory levels and coordinate replenishment to prevent stock‑outs or overstocking.
• Manage FBA and FBM inventory, shipments, and reconciliations.
• Track orders, shipments, returns, and refunds to ensure timely and accurate fulfillment.

4. Pricing & Promotions

• Develop and implement competitive pricing strategies.
• Plan, execute, and manage promotions, discounts, coupons, and Lightning Deals.
• Monitor Buy Box performance and take corrective actions to improve win rate.

5. Advertising & Marketing (Amazon PPC)

• Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display).
• Analyze advertising performance metrics such as ACOS, ROAS, CTR, and conversion rate.
• Optimize ad spend to maximize ROI and improve campaign efficiency.

6. Performance Analysis & Reporting

• Analyze sales performance, traffic, conversion rates, and profitability.
• Prepare daily, weekly, and monthly performance reports for management.
• Identify trends, gaps, risks, and growth opportunities.

7. Customer Service & Feedback Management

• Handle buyer messages, A‑to‑Z claims, chargebacks, and disputes.
• Monitor and manage customer reviews, ratings, and seller feedback.
• Proactively resolve customer issues to maintain high seller ratings and brand reputation.

8. Policy Compliance & Issue Resolution

• Manage account suspensions, listing suppressions, and policy warnings.
• Draft and submit effective Plans of Action (POAs) for Amazon performance issues.
• Coordinate with Amazon Seller Support to resolve technical, operational, and policy-related issues.

9. Brand Protection & Compliance

• Manage Amazon Brand Registry (if applicable).
• Monitor and report listing hijackers or unauthorized sellers.
• Ensure intellectual property, trademark, and brand compliance.

10. Cross‑Functional Coordination

• Coordinate with logistics, warehouse, finance, and marketing teams.
• Align inventory planning, promotions, and product launches with business objectives.

11. Market Research & Expansion

• Conduct competitor analysis and market research.
• Identify new product opportunities and category expansions.
• Support expansion into new Amazon marketplaces (US, UK, UAE, KSA, etc.).

12. Process Improvement

• Develop, document, and maintain SOPs for Amazon operations.
• Continuously improve workflows to enhance efficiency, accuracy, and

021-35853669
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http://level3bos.com