Customer Support Representative

Compass TnC; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Compass Training and Consultancy is seeking Customer Support Representatives to manage high-volume product catalogues on Amazon, eBay, and a Magento-based website. This execution-focused role ensures listings are accurate, compliant, and correctly priced, following SOPs under the Marketplace Team Lead.

You will work daily in Amazon Seller Central, handle bulk uploads, monitor listing health, and support FBA tasks while maintaining cross-platform consistency for a branded resale model.

Qualifications

• Bachelor’s degree is required.
• Experience with Amazon Seller Central.
• Familiarity with listing templates and bulk uploads.
• Knowledge of Amazon listing policies and compliance.
• Strong written and verbal English communication.

Responsibilities

• Manage and maintain high-volume listings across Amazon, eBay, and Magento website.
• Ensure listings are accurate, complete, compliant, and correctly priced using brand assets.
• Update titles, bullet points, specifications, attributes, and pricing regularly.
• Handle bulk listing updates using flat files and structured templates.
• Monitor and resolve listing suppressions, errors, and missing attributes.
• Maintain accuracy in catalogue changes to avoid suppressions or Buy Box issues.
• Work daily inside Amazon Seller Central.
• Raise and manage cases with Amazon Seller Support for listing, catalogue, and FBA issues.
• Support Account Health by addressing listing-level violations and warnings.
• Escalate complex issues to Marketplace Team Lead when needed.
• Support FBA-related listing tasks, including SKU setup and stranded inventory fixes.
• Monitor returns-related listing issues and escalate trends.
• Ensure cross-platform consistency across Amazon, eBay, and Magento.
• Follow SOPs to maintain catalogue stability.

Skills

Amazon Seller Central

Flat files

Bulk uploads

Listing templates

English communication

Education

Bachelor’s degree

Job description

Compass Training and Consultancy is looking for Customer Support Representatives for one of our client organisations.

Role Overview

This role is responsible for the day-to-day management and maintenance of a high-volume product catalogue across Amazon and other marketplaces. The business operates a branded resale / wholesale model, and the role focuses on listing accuracy, compliance, pricing updates, and operational execution rather than brand building or marketing.

The role is execution-focused and works under the direction of the Marketplace Team Lead.

Key Responsibilities

• Manage and maintain high-volume listings across Amazon, eBay, and the company’s Magento-based website
• Ensure listings are accurate, complete, compliant, and correctly priced using existing brand assets
• Perform regular updates to titles, bullet points, specifications, attributes, and pricing where required
• Handle bulk listing updates using flat files and structured templates
• Monitor and resolve listing suppressions, errors, and missing attributes
• Ensure a high level of accuracy in all catalogue changes, avoiding errors that could cause suppressions, pricing issues, or Buy Box loss

Amazon Seller Central Operations

• Work daily inside Amazon Seller Central
• Raise and manage cases with Amazon Seller Support for listing, catalogue, and FBA-related issues
• Support Account Health by addressing listing-level violations and warnings as assigned
• Escalate complex or uncertain issues to the Marketplace Team Lead rather than making unilateral changes

Inventory & Returns Support

• Support FBA-related listing tasks, including SKU setup issues, stranded inventory fixes, and listing-related FBA errors
• Monitor returns-related listing issues and elevate trends where required

Cross-Platform Execution

• Ensure listing and pricing consistency across Amazon, eBay, and Magento
• Follow defined SOPs and operational processes to maintain catalogue stability

Qualifications

• Bachelor’s degree (required)

Required Skills & Experience

• 2–4 years of hands‑on Amazon listings experience, preferably within large or complex catalogues
• Strong, daily working knowledge of Amazon Seller Central
• Experience with flat files, bulk uploads, and listing templates
• Basic understanding of Amazon listing policies and compliance requirements
• Good written and verbal English communication

Preferred Skills

• Experience managing eBay listings
• Familiarity with Magento-based e-commerce platforms
• Experience working within a branded resale / wholesale Amazon model