Customer Service Representative

Chief Global Solutions; Karachi Division; On-site; PKR 446,000 - 670,000; Full time

Job summary

Chief Global Solutions, a remote-first outsourcing and digital services company based in Pakistan, seeks a Customer Service Representative for a full-time, on-site role in Karāchi. You will handle phone, email, and chat interactions, resolving issues and processing requests while maintaining service standards.

Responsibilities include documenting CRM interactions, escalating complex cases, tracking feedback, and collaborating with internal teams for first-class customer experiences.

Qualifications

• Strong customer-facing skills and focus on customer service.
• Proficiency in customer support with high satisfaction levels.
• Excellent verbal and written English; additional languages a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Resolve customer issues and process requests promptly.
• Document interactions in the CRM system and escalate complex cases.
• Maintain service standards and track customer feedback for improvements.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Customer-facing skills

Customer service

Clear communication

Problem-solving

Teamwork

Education

High school diploma

Tools

CRM tools

Ticketing systems

Office software

Job description

Company Description Chief Global Solutions is a remote-first outsourcing and digital services company based in Pakistan, supporting clients across global markets. The organization delivers professional online business solutions, including customer support, sales operations, virtual assistance, lead generation, and end-to-end business process outsourcing. With a performance-driven culture, the team combines talent, technology, and strategy to serve businesses in diverse industries. Its mission is to offer reliable, scalable, and results-oriented services that help companies grow efficiently beyond borders. Chief Global Solutions focuses on building long-term partnerships that enable clients to expand their reach and improve operational effectiveness.

Role Description The Customer Service Representative role is a full-time, on-site position based in Karāchi. The person in this role will handle inbound and outbound customer interactions via phone, email, and chat, providing timely and accurate information and support. Responsibilities include resolving customer issues, processing requests, documenting interactions in the CRM system, and escalating complex cases when necessary. The role also involves maintaining service standards, tracking customer feedback, and contributing to continuous improvement of customer experience. Collaboration with internal teams to ensure smooth service delivery and adherence to company policies is an essential part of the day-to-day work.

Qualifications

• Strong customer-facing skills, including experience as Customer Service Representatives with a focus on Customer Service.
• Proficiency in Customer Support, ensuring high levels of Customer Satisfaction.
• Ability to enhance overall Customer Experience through clear communication and problem-solving.
• Excellent verbal and written communication skills in English; additional language skills are a plus.
• Comfort with using CRM tools, ticketing systems, and basic office software.
• Proven ability to work in a fast-paced environment, manage multiple tasks, and meet performance targets.
• Strong interpersonal skills, patience, and a professional, empathetic approach to customer interactions.
• Previous experience in contact centers, outsourcing, or BPO environments is beneficial.
• Minimum of a high school diploma; further education in business, communications, or related fields is an advantage.